Create a clear, step-by-step knowledge base in Ukrainian (video + text documents) so that users without technical training can independently:
What needs to be done
Study the service
Independently explore the functionality
Test the logic of operation
Understand complex frequently asked questions from users (we provide a list)
Creating text instructions
Each video instruction should be:
Clearly structured
Divided into logical steps
Written in simple Ukrainian
Without overloading with terms
MANDATORY REQUIREMENTS FOR SCREENSHOTS
Each instruction must contain a visual explanation of each step.
Formatting rules:
A separate screenshot for each user action (if necessary)
If there are multiple clicks - each click must be shown
Each important element must be:
Example structure of one step:
Step 1. Go to the “Orders” section.
(screenshot with the menu item highlighted by an arrow)
Step 2. Click the “Add Order” button.
(separate screenshot with the button circled)
Step 3. Fill in the mandatory fields:
(screenshot with highlighted fields)
Requirements for screenshots:
If the step is obvious — the screenshot is still added.
The goal is for the user to be able to repeat each action without additional explanations.
Video instructions
Each text instruction is accompanied by a video:
Payment
Payment is made for each individual instruction + video.
One task includes:
Estimated cost:
20–40 instructions are planned for the first stage.
The first instruction is a paid test task.
Candidate requirements
Fluent Ukrainian
Experience in creating guides or video instructions
Ability to explain complex things in a structured way
Independence in exploring functionality
Experience with SaaS will be an advantage
Possibility of long-term cooperation
After a successful first stage, an expansion of the role is possible:
