Site collection to create a list and implement calls
1) When we talk to the manager with the customer, then to change the order status in SRM can only be after placing the headset.If you change the status in the SRM during the conversation, then even the web hack works, but the task is not removed from the call.2) Add the opportunity to the operator to transfer the task to another time, after placing the headset (now the call transfer is realised only during the conversation.You will need to create a history of calls so that you can see where they were called, and you can have this story to be transmitted.3) the button to remove the group to move to another place (e.g. in parameters) so that it is not on the main, and then it is easy to remove accidentally.4)When the calls from the states where the calls do not go automatically, for example, the manual call, after the call is switched to the status ready, which is not true.If the manager is in the manual call then after the call and must remain the manual call.This is the primary.But as it will be done, there is a lot more to do, such as adding a call magazine, statistics for managers, a reflection of who works, and so on.I will wait for your proposals.
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