Meta App Review Expert: Obtaining Human Agent Approval for CRM
67 USD We are looking for a specialist with experience successfully passing Meta moderation (App Review). The main goal is to obtain Human Agent approval for our CRM system.
About the project:
We are developing a multichannel CRM platform for sales automation and support. The system aggregates messages from Instagram, Facebook, Telegram, and other messengers.
Current status:
The application's use case has been generally approved by Meta.
We have already received several permissions: pages_show_list, instagram_manage_messages, business_management, pages_manage_metadata, and others.
There is a ready platform, configured test accounts, and recorded screencasts.
Problem:
The last submission for Human Agent and pages_messaging was rejected with the wording: "Screencast Not Aligned with Use Case Details (Developer Policy 1.6)". The reviewer claims that the video does not demonstrate the full "end-to-end" process, specifically the manual work of the agent and confirmation of message delivery in the official client.
What needs to be done:
Audit: Analyze our latest rejection, current screencast, and accompanying notes.
Script: Create a clear script for a new video that meets Meta's requirements for demonstrating "Human Agent workflow".
Support: Help formulate "Notes for Reviewer" in English to justify the need for a 7-day response window.
Consultation: Provide recommendations for possible interface adjustments (hints, English button names, etc.) for successful review passage.
Candidate requirements:
Mandatory: Successful experience obtaining Human Agent approval for third-party applications recently.
Deep understanding of Meta's Developer Policy and the specifics of their review process.
Ability to clearly explain technical nuances in English for moderators.
Payment: by agreement (ready to discuss a fixed amount for successful approval).
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3 days67 USD
3 days67 USD
Yaroslava, I see the typical reason for Meta's rejection: the screencast does not demonstrate the end-to-end workflow and the manual action of the agent. I can analyze your last submission, prepare a new video script for the Human Agent, edit the Notes for Reviewer in English, and suggest what to change in the UI to make the 7-day window and delivery to the official client clear to the moderator. I have worked with technical reviews and documentation for complex web projects — I am ready to get involved quickly.
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7 days67 USD
516 7 days67 USD
Hello, Yaroslav!
To effectively address the issue, please clarify:
Do you have specific stages of the process that require an "end-to-end" demonstration?
Is it possible to provide access to test accounts to review the current scenario?
Which part of the process do you consider to be manual work by the agent?
First, I will conduct an audit of the existing materials, including screencasts and notes, to determine where the discrepancies with Meta's requirements arise. Based on this, I will create a clear script for a new video that fully covers the "end-to-end" process and the manual work of the agent.
Next, I will help draft notes for the reviewer in English, justifying the need for approval. I will also provide recommendations for possible adjustments in your CRM interface to increase the likelihood of successful verification.
I am focused on the result - obtaining Human Agent approval so that your platform can function fully.
Please write to me in private messages - I will look at your materials and propose a specific action plan.
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3 days67 USD
698 3 0 3 days67 USD
Good day,
I am a Fullstack developer with real commercial experience. OpenCart is my main stack: I write custom modules, ocmod modifiers, and integrate external services via REST API. I do not assemble solutions from ready-made pieces - I create what is specifically needed for your project and deliver it turnkey.
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3 days223 USD
576 1 0 3 days223 USD
Hello
I understand the task — your issue is no longer with the API or permissions, but rather with passing the App Review and correctly demonstrating the Human Agent workflow for Meta. This is a very typical situation specifically for pages_messaging / Human Agent, especially after the tightening of Meta's checks.
I have worked with Meta App Review and know that reviewers are currently very meticulous about:
- the complete end-to-end flow
- manual operator involvement
- message display in the official client
… - the logic of the 7-day window
- the absence of automation-only behavior
Judging by the description, your problem is not with the use case itself, but that the screencast does not "prove" the Human Agent interaction from the reviewer's perspective.
I can help:
- analyze the latest rejection
- check the screencast and notes
- create the correct video script step by step
- prepare reviewer notes in English
- provide recommendations on UI/UX (what to rename, where to add hints, which states to show)
I can also advise on how to properly demonstrate:
- handover logic
- human intervention
- agent reply flow
- delivery confirmation inside the official client
- 24h / 7-day policy explanation
Because Meta is currently very often rejecting even working CRMs due to "insufficiently obvious human workflow."
I can join as a consultant for the entire process until the resubmission 👌
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3 days67 USD
726 9 1 3 days67 USD
Hello! Your project looks very interesting. I am ready to start working immediately and ensure high quality.
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