Integration of ClickUp + Telegram
267 USD It is necessary to create a two-way integration between ClickUp and Telegram. We plan to implement ClickUp as the main tool for the Customer Support department. The support department will have a CRM with all clients, where they will record the stages of interaction with each client: incoming request, qualification, problem resolution, communication completed (in the form of kanban boards). See the screenshots attached to the project.
Each individual task represents one client, who may go through all the aforementioned stages multiple times. In the "client card" (in the task card), there is all the information about them + on the right side, there is an Activity space where all actions related to this task (for this client) are logged.
Currently, all communication with clients takes place in group chats on Telegram, where the work accounts of support staff are added. However, ClickUp has Chats (see screenshots), where employees (everyone added to ClickUp) can communicate on specific topics.
The idea for implementation is as follows: a chat is created in ClickUp for each client. All information (text messages, pictures, videos, audio) that the client sends to the Telegram group is duplicated in the ClickUp chat; and vice versa: all responses from employees in the ClickUp chat are duplicated in the Telegram group, like regular correspondence. A bot is added to the Telegram group, which manages all of this. The distribution is done by ClientID (a unique ID for each client): the chat in ClickUp and the Telegram group are named after the client ID or contain the client ID in their name. Example of a client ID: IO393MN.
What implementation paths do you see for this? Is it possible to implement it using ClickUp API capabilities? If so, what are the costs and timelines? If not, can we abandon group chats and rely solely on a Telegram bot that will transfer correspondence with it to ClickUp chats and back? I am open to suggestions and long-term collaboration. This request is not a one-time thing; there is still a lot to be done in ClickUp.
Applications 4
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10 days267 USD
1838 43 0 10 days267 USD
Good day!
Indeed, integration is possible through the API.
I have done a similar integration (though not for Telegram), but the essence turned out to be approximately the same.
https://freelancehunt.com/project/api-integratsiya-slack-ta-help-desk/1249786.html
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1 day356 USD
3853 24 0 1 day356 USD
Good day,
I am ready to take on your project for integrating ClickUp and Telegram for your Customer Support department. I can implement the creation of chats in ClickUp for each client and duplicate communication between Telegram and ClickUp. Let's discuss the possibilities of implementation through the ClickUp API, costs, and timelines. I am open to long-term collaboration.
My rate is $16 per hour.
Sincerely,
Maxim
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7 days267 USD
1447 20 1 7 days267 USD
Good day,
I am an experienced Telegram bot developer with over 4 years of experience, an impressive portfolio, and a desire to achieve quality results quickly and accurately. I have reviewed your task and can complete it efficiently and effectively.
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Freelancehunt
I offer a full range of services to make your project successful and easy to develop further. My goal is to provide quality development that not only meets your requirements but also exceeds expectations. I handle everything from development and testing to deploying all necessary components. You will receive a ready-made "turnkey" project, and you won't need to look for additional specialists.
… Moreover, I provide full support at every stage. Together with you, we will discuss all important aspects, and I will help you think through the logic and functionality of your project to make it user-friendly and intuitive.
By collaborating with me, you gain not only a developer but also a reliable partner who is invested in your success. Ready to create something special together? Let's discuss your project in more detail!
My task is to provide reliable support throughout the entire project and after its completion. Rest assured that I am always available, ready to answer your questions and solve any tasks in real-time.
I am open to new exciting projects and ready to contribute to their successful implementation. I look forward to the opportunity to discuss the details and start our collaboration.
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7 days267 USD
10063 117 0 7 days267 USD
Hello.
I am developing bots for Telegram using NodeJS. I am ready to take it on. Write to me, and we will discuss.
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7 days267 USD
2138 22 2 7 days267 USD
Hello
I can definitely say that from the TG side I can implement it however you want, there might be minimal problems here
from the ClickUp side. I looked at their API, and currently, I don't see any concept of chats there, but as I understand, you organized it through lists on the 4th screen?
How is it currently organized for you? The client writes to the TG bot in your group, which is accessible only to managers, a topic is created for this client, and all correspondence with him goes there, did I understand correctly? Is it something custom or some publicly available bot?
If I understood correctly about lists and the TG group, then it's better to leave it to be done through the group, because it will be difficult to organize in lists for managers to write something in the group topics, and everything will be duplicated in ClickUp.
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