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Freelance projects

How to talk to a patient

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Presentation for medical staff (nurses) regarding communication with patients

Effective communication with the patient and their family. scope of the presentation

ESTABLISHING CONTACT WITH THE PATIENT

the importance of the first impression
the role of an individual approach to the patient
establishing contact and maintaining relationships
identifying and understanding the patient's needs
who is a difficult patient and why they resist

TYPICAL MISTAKES IN ESTABLISHING CONTACT WITH THE PATIENT – ESPECIALLY A DIFFICULT PATIENT

attribution error - actor/observer
„pseudo-listener”
promising beyond capabilities
shifting responsibility to others

THE ART OF COMMUNICATING DIFFICULT INFORMATION

principles of good communication
the power of what we say – words
the power of how we say it - voice
principles of effective argumentation and information delivery
clarity and transparency of statements
techniques for establishing and confirming contact, the ability to ask questions, techniques for obtaining affirmative responses, argumentation, trust-building communication
traps in verbal communication – forbidden phrases!
communication with a difficult patient

ACTIVE LISTENING

levels of listening quality
selective listening to the patient
the art of capturing essential elements

NONVERBAL COMMUNICATION

distance zones in interpersonal contacts
facial expressions
body posture
gestures
effectively building an image and body language
gestures that reinforce statements

THE PATIENT'S PERSONALITY AND COMMUNICATION

personality typology – a brief introduction. characteristics of types and personality disorders particularly troublesome for the environment
the influence of the patient's personality type on the course of the conversation with the hospital staff
how to identify the patient's personality type and adapt verbal, nonverbal communication and arguments accordingly?

HOW TO DEAL WITH "DIFFICULT" PATIENTS?

types of difficult situations
responding to emotions and complaints
basic emotional tactics of patients. how to respond to them in real-time?
psychological traps in relationships with specific types of difficult patients
the ability to behave in conflict situations (how to escalate a conflict with a patient? how to defuse emotions when a conflict has already erupted/ how and when to concede to the patient)
the most common types of troublesome patients and basic principles in dealing with them:
elderly and/or disabled patient
victim of an accident or a family member
patient with a demanding attitude, dissatisfied, disappointed
rude or aggressive patient
mentally impaired or mentally ill patient
patient who "knows better"
EMOTIONS ON THE PATIENT-HOSPITAL STAFF LINE
- emotional contact: how to efficiently read the emotions of the interlocutor and respond appropriately?
- negative emotions: how to deal with a patient when they react too violently and emotionally
- emotions as a weapon for the patient in confrontation with hospital staff – what to do when the patient cries
COMMUNICATION WITH THE PATIENT AND THEIR IMMEDIATE FAMILY. COMMUNICATING SENSITIVE INFORMATION ABOUT HEALTH STATUS.
- assertive refusal and requesting
- when can and when must you say "No"?
- politely admonishing the patient not to "walk all over you"
- delivering bad news to the patient
- benefits and risks associated with adopting an assertive, aggressive, or submissive stance
- sets of techniques for dealing with difficult, conflict situations
THE PATIENT'S FAMILY
- presenting situations in which the patient's family should be involved
- discussing communication methods with the patient and their family
- discussing inappropriate behaviors of the doctor - blaming the family for the patient's condition, omitting a full interview
- presenting the positive effects of building a coalition with the patient's family
- talking to the parents/guardians of a minor patient
- communicating information about health status

Proposals 18

Vladyslav Drobyshev

111 1

Budget: 150 PLN Deadline: 3 days

Good day, Edyta!

I am ready to create a presentation that will help medical staff communicate effectively with patients. I will address issues of misperception and emotional conflicts by providing clear techniques for active listening and non-verbal communication. My experience in web design will allow me to create a stylish and understandable presentation that will reinforce important knowledge.

I look forward to collaborating!

Katerina Husieva

4 0

Projects 4
Rating -
Rating 285

Budget: 125 PLN Deadline: 3 days

Hello! I am ready to make a presentation for you in a short time. Judging by the description of the terms of reference, the presentation will consist of 20-30 slides.
I will make it nice, concise, and without fluff. With quality and "live" text.

Examples of my work are in my profile!

Peace, I hope for cooperation)

Valeriya Tol

0 0

Projects -
Rating -
Rating 73

Budget: 150 PLN Deadline: 4 days

Hello, Edita!
I would be happy to take on the creation of a presentation for medical staff on effective communication with patients. Considering the importance of communication in medical practice, I will develop a presentation that is clear, informative, and useful for your target audience.
What I offer:
- Clear structure,
- Focus on practical skills,
- Simplicity of perception.
Why you should choose me:
Experience in creating presentations and a personalized approach to each project, along with detailed content development. Attention to detail and the ability to adapt complex topics for medical staff.
I am ready to discuss the details and start working on your task!

Alina Shelkovnikova

10 0

Projects 10
Rating -
Rating 608

Budget: 150 PLN Deadline: 7 days

Hello! I am Alina and I am interested in your project!) This topic is close to me because I have worked in the medical field. If needed, I will complete a test task! I am considering a long-term collaboration) Examples of my work - Freelancehunt

Marta Kruk

0 0

Projects -
Rating -
Rating 123

Budget: 75 PLN Deadline: 7 days

Good morning, I would be happy to create such a presentation for you :)
On a daily basis, I am a copywriter and I create graphics.
I encourage you to get in touch.

Nataliia Novosadova

115 0

Projects 116
Rating -
Rating 3 992

Budget: 250 PLN Deadline: 3 days

Hello,
I would be happy to create a presentation for you in the required format.
I have more than 5 years of experience + positive reviews.
If you have any questions - I am at your disposal.

Valeriia S.

3 0

Projects 3
Rating -
Rating 375

Budget: 190 PLN Deadline: 5 days

Good day!

I am happy to help you create a presentation on the topic "Effective Communication with the Patient and Their Family" for healthcare professionals. I have significant experience in preparing training materials and presentations, so I guarantee that the presentation will be informative, structured, and visually appealing.

I will do everything possible to ensure that the presentation meets your expectations and the needs of the audience. It will be easy to understand, with a focus on practical recommendations and examples that will assist nurses in their daily work.

I am ready to complete the order within the specified deadlines and taking into account all your wishes. If there are any additional requirements or questions, I would be happy to discuss them to achieve the best result.

I look forward to collaborating!

Oleksandra M.

51 0

Budget: 150 PLN Deadline: 5 days

Hello!)

I am engaged in developing presentations for various areas.
I would be happy to create a nice and clear presentation for you!

Here are some examples of my work:
Freelancehunt

Shall we discuss everything in more detail?)
What style of presentation do you like?)
What colors should we use?)
How would you like to arrange the information, with each topic on a separate slide?)

Yelizaveta Shopinskaya

2 0

Projects -
Rating -
Rating 227

Budget: 150 PLN Deadline: 3 days

Good day!
I am ready to perform the work efficiently and quickly!
I am studying in the medical field, so I have created similar presentations multiple times.
I will be very happy to collaborate!

Daniil K.

35 1

Budget: 165 PLN Deadline: 4 days

Good day!
I am ready to start collaborating!
Experience in similar projects - yes.
*details in private*

Mikola Debitov

93 2

Budget: 250 PLN Deadline: 4 days

Hello! I have experience in developing presentations of this structure. I would be happy to collaborate!

Katerina Zadirko

0 0

Projects -
Rating -
Rating 270

Budget: 150 PLN Deadline: 3 days

Good day, Edyta
I will be happy to create a bright and structured presentation for your project
My portfolio Freelancehunt

Aliya Alya

92 0

Budget: 150 PLN Deadline: 2 days

Hello, I am ready to cooperate according to your requirements and wishes. I am waiting for your response. Please write in private to discuss the details.

Yuliia A.

51 0

Projects 51
Rating -
Rating 1 416

Budget: 140 PLN Deadline: 3 days

Good day!
I specialize in creating presentations.
I will deliver a stylish job taking into account the theme.
Here are some examples of medical presentations: Google Drive

Edyta Koch
Poland

Projects -
Rating -
Rating 65

How to talk to a patient

Effective communication with the patient and their family. scope of the presentation

Vladyslav Drobyshev

Katerina Husieva

Valeriya Tol

Alina Shelkovnikova

Marta Kruk

Nataliia Novosadova

Valeriia S.

Oleksandra M.

Yelizaveta Shopinskaya

Daniil K.

Mikola Debitov

Katerina Zadirko

Aliya Alya

Yuliia A.

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