How to talk to a patient
Presentation for medical staff (nurses) regarding communication with patients
Effective communication with the patient and their family. scope of the presentation
ESTABLISHING CONTACT WITH THE PATIENT
- the importance of the first impression
- the role of an individual approach to the patient
- establishing contact and maintaining relationships
- identifying and understanding the patient's needs
- who is a difficult patient and why they resist
TYPICAL MISTAKES IN ESTABLISHING CONTACT WITH THE PATIENT – ESPECIALLY A DIFFICULT PATIENT
- attribution error - actor/observer
- „pseudo-listener”
- promising beyond capabilities
- shifting responsibility to others
THE ART OF COMMUNICATING DIFFICULT INFORMATION
- principles of good communication
- the power of what we say – words
- the power of how we say it - voice
- principles of effective argumentation and information delivery
- clarity and transparency of statements
- techniques for establishing and confirming contact, the ability to ask questions, techniques for obtaining affirmative responses, argumentation, trust-building communication
- traps in verbal communication – forbidden phrases!
- communication with a difficult patient
ACTIVE LISTENING
- levels of listening quality
- selective listening to the patient
- the art of capturing essential elements
NONVERBAL COMMUNICATION
- distance zones in interpersonal contacts
- facial expressions
- body posture
- gestures
- effectively building an image and body language
- gestures that reinforce statements
THE PATIENT'S PERSONALITY AND COMMUNICATION
- personality typology – a brief introduction. characteristics of types and personality disorders particularly troublesome for the environment
- the influence of the patient's personality type on the course of the conversation with the hospital staff
- how to identify the patient's personality type and adapt verbal, nonverbal communication and arguments accordingly?
HOW TO DEAL WITH "DIFFICULT" PATIENTS?
- types of difficult situations
- responding to emotions and complaints
- basic emotional tactics of patients. how to respond to them in real-time?
- psychological traps in relationships with specific types of difficult patients
- the ability to behave in conflict situations (how to escalate a conflict with a patient? how to defuse emotions when a conflict has already erupted/ how and when to concede to the patient)
- the most common types of troublesome patients and basic principles in dealing with them:
- elderly and/or disabled patient
- victim of an accident or a family member
- patient with a demanding attitude, dissatisfied, disappointed
- rude or aggressive patient
- mentally impaired or mentally ill patient
- patient who "knows better"
- EMOTIONS ON THE PATIENT-HOSPITAL STAFF LINE
- emotional contact: how to efficiently read the emotions of the interlocutor and respond appropriately?
- negative emotions: how to deal with a patient when they react too violently and emotionally
- emotions as a weapon for the patient in confrontation with hospital staff – what to do when the patient cries
COMMUNICATION WITH THE PATIENT AND THEIR IMMEDIATE FAMILY. COMMUNICATING SENSITIVE INFORMATION ABOUT HEALTH STATUS.- assertive refusal and requesting
- when can and when must you say "No"?
- politely admonishing the patient not to "walk all over you"
- delivering bad news to the patient
- benefits and risks associated with adopting an assertive, aggressive, or submissive stance
- sets of techniques for dealing with difficult, conflict situations
THE PATIENT'S FAMILY- presenting situations in which the patient's family should be involved
- discussing communication methods with the patient and their family
- discussing inappropriate behaviors of the doctor - blaming the family for the patient's condition, omitting a full interview
- presenting the positive effects of building a coalition with the patient's family
- talking to the parents/guardians of a minor patient
- communicating information about health status
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3 days40 USD3 days40 USD
Good day, Edyta!
I am ready to create a presentation that will help medical staff communicate effectively with patients. I will address issues of misperception and emotional conflicts by providing clear techniques for active listening and non-verbal communication. My experience in web design will allow me to create a stylish and understandable presentation that will reinforce important knowledge.
I look forward to collaborating!
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3 days34 USD
285 4 0 3 days34 USDHello! I am ready to make a presentation for you in a short time. Judging by the description of the terms of reference, the presentation will consist of 20-30 slides.
I will make it nice, concise, and without fluff. With quality and "live" text.
Examples of my work are in my profile!
Peace, I hope for cooperation)
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4 days40 USD
73 4 days40 USDHello, Edita!
I would be happy to take on the creation of a presentation for medical staff on effective communication with patients. Considering the importance of communication in medical practice, I will develop a presentation that is clear, informative, and useful for your target audience.
What I offer:
- Clear structure,
- Focus on practical skills,
- Simplicity of perception.
Why you should choose me:
Experience in creating presentations and a personalized approach to each project, along with detailed content development. Attention to detail and the ability to adapt complex topics for medical staff.
I am ready to discuss the details and start working on your task!
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7 days40 USD
656 10 0 7 days40 USDHello! I am Alina and I am interested in your project!) This topic is close to me because I have worked in the medical field. If needed, I will complete a test task! I am considering a long-term collaboration) Examples of my work -
Freelancehunt
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7 days20 USD
123 7 days20 USDGood morning, I would be happy to create such a presentation for you :)
On a daily basis, I am a copywriter and I create graphics.
I encourage you to get in touch.
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3 days67 USD
3998 115 0 3 days67 USDHello,
I would be happy to create a presentation for you in the required format.
I have more than 5 years of experience + positive reviews.
If you have any questions - I am at your disposal.
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5 days51 USD
399 3 0 5 days51 USDGood day!
I am happy to help you create a presentation on the topic "Effective Communication with the Patient and Their Family" for healthcare professionals. I have significant experience in preparing training materials and presentations, so I guarantee that the presentation will be informative, structured, and visually appealing.
I will do everything possible to ensure that the presentation meets your expectations and the needs of the audience. It will be easy to understand, with a focus on practical recommendations and examples that will assist nurses in their daily work.
I am ready to complete the order within the specified deadlines and taking into account all your wishes. If there are any additional requirements or questions, I would be happy to discuss them to achieve the best result.
I look forward to collaborating!
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5 days40 USD
2415 51 0 5 days40 USDHello!)
I am engaged in developing presentations for various areas.
I would be happy to create a nice and clear presentation for you!
Here are some examples of my work:
Freelancehunt
Shall we discuss everything in more detail?)
… What style of presentation do you like?)
What colors should we use?)
How would you like to arrange the information, with each topic on a separate slide?)
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3 days40 USD
187 2 0 3 days40 USDGood day!
I am ready to perform the work efficiently and quickly!
I am studying in the medical field, so I have created similar presentations multiple times.
I will be very happy to collaborate!
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4 days44 USD
1611 35 1 3 4 days44 USDGood day!
I am ready to start collaborating!
Experience in similar projects - yes.
*details in private*
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4 days67 USD
3106 93 2 1 4 days67 USDHello! I have experience in developing presentations of this structure. I would be happy to collaborate!
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3 days40 USD
270 3 days40 USDGood day, Edyta
I will be happy to create a bright and structured presentation for your project
My portfolio Freelancehunt
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2 days40 USD
2758 87 0 2 days40 USDHello, I am ready to cooperate according to your requirements and wishes. I am waiting for your response. Please write in private to discuss the details.
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3 days38 USD
1446 51 0 3 days38 USDGood day!
I specialize in creating presentations.
I will deliver a stylish job taking into account the theme.
Here are some examples of medical presentations:
Google Drive
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