Customer support manager for online stores (chats and email)

Customer Support, Online Stores & E-commerce — incorrectly specified categories?

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We are looking for a specialist with experience in customer support for online stores. We have several stores combined into one infrastructure.

Main tasks:

communicate with customers in their language, using ChatGPT for translation;
respond to messages on Instagram and TikTok via SendPulse, as well as to email inquiries through Gorgias;
assist customers in checking the status and location of their packages;
advise on products, prices, and order conditions;
process warranty claims;
help customers place orders through chat;
suggest suitable products and offer additional purchases when appropriate.

What we will provide:

necessary access to work services;
complete information about the stores and products;
ready-made response templates for the most common questions;
instructions for handling inquiries and non-standard situations.

What we expect from the candidate:

proficient written communication;
attention to detail and responsibility;
ability to communicate politely and friendly with customers;
quick responses and engagement in resolving customer issues;
stress resilience.

Work schedule:
Stable schedule, from 12:00 to 20:00, Monday to Saturday, Warsaw time.

Experience with Shopify, Gorgias, SendPulse, Instagram Direct, or Telegram will be an advantage.

Proposals 4

Sevastyan Burmantov

5 0

Budget: 100 PLN Deadline: 7 days

Hello, I am interested in your work. I am waiting in private messages. We will discuss everything.

Hello! I have experience in customer support in e-commerce and daily correspondence with clients in chats and email. I am skilled in multilingual communication, using AI tools for quick translation and formulating correct, polite responses. I am familiar with handling inquiries about order status, product consultations, order placements, and resolving standard customer issues. I am ready to work in your systems (Gorgias, SendPulse, Instagram Direct) and follow instructions and templates. Before starting, I would like to clarify: the average number of inquiries per day, expected response time, whether there are KPIs / quality assessment, and how complex cases are handled. I look forward to collaborating.

Sviatoslav S.
Warszawa, Poland

Projects 6
Rating -
Rating 881

Customer support manager for online stores (chats and email)

Sevastyan Burmantov

Oleksandr L.

Proposals concealed

Proposals are currently absent