Help with the CRM selection

Client Management & CRM — incorrectly specified categories?

Project translated automatically. Log in or register, to view the original We have a closed telegram channel to which traffic is going to which we need to track.We use Bitrix, which allows you to view the telegarm ID of users who write to our user account telegram.Bitrix has a lot of glucose, we are looking for a replacement with the same function.KeyCRM is ideal, but the integrator told us that there is no telegram ID information there.Could anyone suggest another option?It will help to set up.Here are the following requests for CRM: 1 .The presence of the user bots in telegram and instagram (common telegram number accounts through which managers can respond to customer messages.2ndThe presence of different bricks.For example, the new wheel where new customers get, then the manager changes to the wheel of SALE (the customer has made a purchase), then automatically the user gets to the Retention department that works with the customer after the sale.ThreeThe possibility to make an automatic message for a specific gateway (if the customer is permitted in the Retention gateway, then we automatically send him a message within 15 minutes or 1 hour).

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Olesya M.

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Budget: 500 UAH Deadline: 1 day

Try the OneBox CRM. There is a ready solution https://1b.app/ua/solution/onlinestores/ with a sales wheel.
There is integration with messengers: Wiber, Telegram.
The user ID is recorded in the contact card at the first contact.
On the entire edge of sales and customer communication there is the possibility to install automatic triggers.
Crm as a designer, you can set it on your own or order work on my settings at https://olmonic.com.ua/product/paket-crm-onebox-shvidkij-start/

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Each of the following 1000 mgb is 1.99 U.E.
There is a user fee without restrictions per mgb
Give me personal messages, I’ll give you more details.