Assistance with connecting Viber for managers' work

Budget: 1000 UAH Deadline: 1 day

The owner hires a manager — and loses control over communication with clients. There is a solution.

Options: Viber Business + Wazzup or the open line of Bitrix24. Clients write to the usual number, managers respond, and the owner sees all dialogues in one window without access to the manager's phone.

Please let me know: do you currently have regular Viber or Viber Business? This affects the connection route.

Budget: 1000 UAH Deadline: 1 day

Hello.

I can connect a Viber bot in SendPulse. Write to me, and we will discuss.

Budget: 1000 UAH Deadline: 2 days

Good day! I was connecting Viber to a shared inbox, where several managers respond from one number. Here, an aggregator platform is needed (like Wazzup / SalesDrive / Bitrix open lines) — clients write to the usual account, the manager responds, and you see all the conversations. Can you tell me, do you currently have a regular Viber or a business account? This will determine the connection method.

Budget: 3500 UAH Deadline: 2 days

You can start with a short technical phase - in 2 days I will analyze the current Viber, check real options for connecting to the platform, and propose a scheme where the owner sees the conversations, while the manager works without access to the entire client database.

Look, there’s a nuance - if clients write to a regular personal Viber, then it’s not worth promising a magic button. A normal scheme is usually built through an omnichannel CRM, official Viber Business Messages, or a bot, depending on how clients are currently writing and what can be changed without losing sales =/

> In the first phase
>> I will check the current number and communication scenario
>> I will select 1-2 platforms for the online spare parts store
>> I will show where the manager's rights will be, the history of dialogues, and the owner's control
>> I will provide an assessment of full setup if implementation is required

I will clarify 2 points
> do clients write specifically to a personal Viber number or is there already a business account
> is only the visibility of conversations needed or also order statuses, reminders, reports, and linking to clients in the CRM

Similar in logic to Ingello
> https://business.ingello.com/forma-crm - CRM and management of manager work
> https://business.ingello.com/iks - corporate system with processes and accounting
> https://systems-fl.ingello.com - Ingello Systems profile for such tasks

Overall, it’s fine to start with a small phase because poor messenger setup can hit sales harder than it seems. A penny-wise pays twice - here it’s almost a technical assignment, not a proverb =) Expand

Budget: 1000 UAH Deadline: 6 days

Dmitry, the task here is to ensure that messages from Viber remain familiar for the client, while you have a shared history of correspondence and control over the manager's responses. I would structure this as a simple flow: the client writes in Viber, messages go into a shared viewing system, the manager replies, the owner sees the dialogues and can monitor the work. I have practical experience with CRM integrations and lead processing, so I can immediately propose a workable scheme without unnecessary complexity. The most important risk here is which specific Viber you already have connected, because that determines which option can be made official and sustainable. First, we will check the available connection method, then set up message viewing and test it on one real dialogue. For such a basic launch, I would estimate 5–7 days, with a price of 1000 UAH. What do you currently have: a regular Viber account, Viber Business, or CRM?

Budget: 1000 UAH Deadline: 3 days

Good day, I have over 5 years of experience in development, having worked extensively with automations for online stores and messenger integrations. I can set up a solution that will allow you to track managers' conversations in Viber, ensuring that all communication remains transparent for the owner. I have implemented similar solutions for the business LeyParts — integrating messengers and managing a large client base.
The work will take up to 3 days. I will provide the exact cost after a few clarifications or in private messages.
What platform do you plan to use for the managers — a third-party CRM or something custom? Is there an existing Viber account, or do you need to create a new one?
Feel free to reach out!

Budget: 1000 UAH Deadline: 2 days

Good day! We have experience in setting up Viber integrations with CRM systems for communication control. We implement this through the connection of the official Viber Bot API, which will allow you to see the entire history of correspondence between managers and clients in a single interface. This will ensure transparency of work and the preservation of the database. We are ready to start the setup and training of personnel.

Budget: 1000 UAH Deadline: 1 day

Hello!

This is quite a popular task; I have encountered it more than once.
The most common solution is the use of CRM.
There is also the option of using specialized services for communication with clients.

I am ready to discuss the details with you in private messages and start working on it.

Budget: 1000 UAH Deadline: 7 days

Good day, Dmitry!

I have reviewed your task regarding the integration of Viber for tracking managers' conversations. This is an important step for improving communication with clients.

I understand that you want clients to be able to write to a familiar account, and managers to respond to messages. I also take into account that you plan to hire a sales manager and want to control the conversations.

Here are a few examples of projects I have implemented:
- Website for an online auto parts store - https://freelancehunt.com/showcase/work/sayt-orendi-avtomobiliv-kievi-ta/1993137.html
- Website for selling luxury cars - https://freelancehunt.com/showcase/work/sayt-dlya-prodazhu-laksheri-avto/1993140.html
- Website for a digital marketing company - https://freelancehunt.com/showcase/work/sayt-digital-marketingovoyi-kompaniyi/1993142.html

To better understand your task, please clarify:
- What functionality do you expect from the Viber integration?
- Do you already have a platform for tracking conversations, or do we need to choose a new one?
- What volume of conversations do you plan to track?

The cost of the solution is influenced by:
1. The availability of an existing platform or development from scratch.
2. The need for integration with other systems.
3. Unique functional requirements.

In the future, we will need to agree on the details to create an effective solution. I prefer to form a vision based on an analysis of current needs and capabilities.

Let's discuss the project in more detail to understand how we can collaborate. Expand

Budget: 1000 UAH Deadline: 1 day

Hello, Dmitry. I understand your task: clients are used to writing to the personal Viber number, but with the expansion of the team, it is important to preserve this database, restrict access for the manager, and give you, as the owner, full control over the conversations. Since the standard personal Viber is not designed for simultaneous work by multiple operators, there are 2 proven solutions here:

Integration with CRM / Multi-chat (KeyCRM, SalesDrive, etc.):
All incoming messages go to a single workspace.
The manager replies to clients directly from the CRM, and clients receive messages in their familiar Viber.
As the owner, you have access to the entire history of dialogues, analytics, and application statuses.

Creating and setting up a Viber Bot / Public account:
Clients are redirected to the official channel/bot while retaining the familiar contact.
Supports the distribution of dialogues among managers, auto-responses outside of working hours, and collection of applications.

How I can help:
Solution selection: I will choose the optimal service for your volume of conversations and budget (without overpaying for unnecessary functionality).
Turnkey setup: I will connect Viber, set up access for you and the manager, and conduct testing.
Instructions: I will explain how to use the system to you and your employee.

I am ready to discuss the details in the chat and find the most convenient option for your spare parts store. Expand

Budget: 1000 UAH Deadline: 2 days

Hello!

I have figured out your task. Short answer: a regular personal Viber account does not provide an official way to "share" conversations among several people while keeping the usual number — but there is a working solution.

The way: transfer the number to Viber Business Messages (the official business channel of Viber) and connect it to a platform like Chat2Desk, Umnico, or Trengo — they provide a shared inbox where the manager responds to clients, and you can see all the conversations and join in at any moment. Clients continue to write to the same familiar number, nothing changes for them.

What I will do:
— Help you choose the right platform based on your volume and budget
— Set up the connection of Viber Business to the chosen platform
— Provide a short instruction on how to add managers and track conversations

Cost: 1000 UAH, timeframe — 2-3 days.

Please clarify: is your current Viber a personal account or already Viber Business? And how many managers do you plan to connect (besides yourself) — this may slightly affect the choice of platform (some have limits on free plans). Expand

Budget: 2200 UAH Deadline: 2 days

Dmitry, judging by the description, you currently have a regular personal Viber account, not a business account, since clients are simply messaging the usual number. If that's the case, the number is connected through linking to the app on the phone, similar to WhatsApp Web; the official Viber Business API is not needed here. However, there is a nuance for your large client base: with this connection, only the last three active chats are loaded immediately, while the rest of the correspondence is retrieved as the client messages again; old contacts are not lost, but not all appear at once.

If you already have Viber Business, the path is different, with the official API, and all history goes directly into the CRM without this limitation. The plan, in any case, is to select a platform based on your volume and connect the number while preserving the current contact. Then I will set up roles so that the manager can respond, while you can see each dialogue and take it for yourself, and I will check the distribution on a live message. A thousand UAH here is more like a consultation; the actual volume with setup and verification is closer to 2200 UAH and 2 days, as the profile is new, so it's slightly lower than some competitors. How many managers do you plan to connect at once? This will determine what platform rate you will need.

Budget: 1000 UAH Deadline: 1 day

Good day, Dmytro! The task is typical for spare parts stores: we connect your usual Viber number to an omnichannel platform (for example, KeyCRM or SendPulse) - clients write to the same account, the manager responds from the web cabinet, and you see all conversations and history for each client. I will show you options, help you choose within your budget, set up access for the manager, and conduct a brief training. We will complete it in a day.

Budget: 1000 UAH Deadline: 2 days

Good day, as an option to install several Viber accounts on a PC, write to me and we will discuss.

Budget: 2500 UAH Deadline: 2 days

Hello! Connecting Viber for work is a classic headache when hiring managers and immediately losing control over the database.
To be honest about my profile: I just registered on the marketplace because before that we set up this entire infrastructure exclusively for our own business. We tried various solutions, tested almost everything, went through all the hidden pros and cons — and ultimately created the perfect solution for ourselves, where the owner sees all the correspondence, and the manager works without access to the entire client database. We will implement the same proven solution for you.
What we will do:
We will analyze your current communication scheme in Viber and select the optimal aggregator.
We will set up the system so that clients write to a familiar number, managers respond from a single window, and you fully control the dialogues.
We will eliminate all the pitfalls, preserving your nerves and client database.
Conditions:
Deadline: 2 days.
Cost: 2,500 UAH.
I am ready to discuss the details in private messages and set up a reliable system!

Budget: 1000 UAH Deadline: 2 days

Hello. First, I will check if it is possible to keep the current number: a regular personal Viber cannot be directly and securely connected to a full team interface through the official API. I will find a working option through Viber Business Messages or an omnichannel CRM, where the manager responds to clients, and the owner sees the chat history and controls the work. I will help choose the service, set up access, and check incoming messages and responses. To choose a solution, it is necessary to clarify whether it is critical to keep the current number and how many managers will be working simultaneously. The paid plan of the chosen service is paid separately.

Budget: 8000 UAH Deadline: 3 days

We already have a nearly ready similar solution for processing messages by managers, which can be quickly adapted for an online spare parts store and discussed here, I'm available ))

Regarding the timeline - basically 2-3 days for selecting the platform, access scheme, connection, and testing, if Viber provides a good connection option.

Look, there's a nuance - a personal Viber usually cannot be safely turned into a full-fledged CRM for the team, so I would check 2 options - official Viber Business or Bot and a ready omnichannel platform with conversation history, roles, and owner control.

Once we choose a path, we can set it up so that the client writes in the familiar channel, and the manager responds from the working interface, while the owner sees the history, quality of responses, and does not lose the client base.

> Need to clarify - are clients currently writing to a personal Viber number or is there already a business account?
> Need to clarify - is it enough for you to see conversations or do you also need order statuses, client cards, and reminders for the manager?

Similar examples Ingello
> https://business.ingello.com/forma-crm - CRM logic, roles, client interaction history
> https://business.ingello.com/prime-eva - automation of e-commerce processes and accounting
> https://systems-fl.ingello.com - our main landing page for automation and business system tasks

In general, it's fine to start with a short phase - to select a working scheme and connect a minimal option without heavy development, and then decide whether a full-fledged CRM is needed or if a ready platform will suffice =)

!!Important!! - I would not build a solution on gray access methods to personal Viber, because you could lose channel stability, and this is exactly the case where a penny-wise is pound-foolish. Expand

Budget: 1000 UAH Deadline: 1 day

Hello!

I fully understand your task. For online auto parts stores, Viber is a key sales channel, and when hiring managers, it is critically important to retain the personal phone number that customers are used to, as well as to have the ability to control the correspondence.

Budget: 1000 UAH Deadline: 2 days

Dmytro, you need not just a connection, but a single access point to chats, so that the manager can work through the CRM, and you can see the entire correspondence history without the risk of losing clients. For this, the best option is to integrate Viber through an aggregator service that collects messages into one feed.

I will set up the Viber bot connection to the CRM system of your choice, so that all dialogues automatically go to the workspace, and you can check the manager's work at any moment. I will create a step-by-step instruction so that you can manage access rights yourself.

Which CRM system are you currently using for accounting spare parts or planning to implement in the near future?

Budget: 1000 UAH Deadline: 1 day

Hello, It's not so simple with Viber; you need to go through a provider if there is no chatbot API. Message me privately, and I'll advise you on how.

Budget: 1000 UAH Deadline: 2 days

Hello!

Your task is quite standard for e-commerce: to keep the current Viber number that customers are used to, while also giving the manager access with full control from your side, a personal Viber connection through the CRM system (for example, KeyCRM or SalesDrive) is used. I will be happy to help with this!

Budget: 1000 UAH Deadline: 1 day

Hello. For the integration of Viber and tracking the messages of managers, I will propose an architectural solution based on the official Viber Business API, which will ensure secure and scalable synchronization of chats with a centralized platform or existing CRM. I have already implemented similar communication monitoring systems, using ready-made solutions for effective data collection and analysis. This will allow for the rapid deployment of a stable platform with a focus on data integrity and ensuring the confidentiality of client messages. I suggest discussing all implementation details, final budget, and timelines in private messages.

Budget: 3400 UAH Deadline: 4 days

The task is clear: to transfer Viber conversations with clients to a common platform so that the owner can see the manager's dialogues. I will connect Viber Business through a service like Wazzup or Chat2Desk, set up message routing to the manager while preserving the history. The number for clients will remain the same. Deadline: 4 days.

Budget: 3800 UAH Deadline: 5 days

For your task, the combination of Viber Business with a chat platform like Wazzup or Chat2Desk is suitable: clients write to a familiar number, and the manager sees the messages, while all correspondence is saved and available for your control. First, I will clarify which Viber account is currently being used and select a platform according to the budget. I am ready to set up the solution in 5 days.