AI concierge project for hotel on n8n
🧩 TECHNICAL TASK
Project: AI-concierge MAREIN Stage 1: Telegram bot based on n8n
🎯 Project Goal
Create a system on the n8n platform that combines:
A Telegram bot for hotel guests,
A database of answers (FAQ and services),
A request system (request → notification to the manager → mark as "completed"),
A log of all inquiries (Google Sheets or Airtable).
⚙️ 1. System Architecture
Overall flow:
[Guest (Telegram / QR)] ↓ [Telegram Trigger Node] ↓ [Decision Logic (Switch, Router, IF)] ↓ ┌───────────────────────────┐ │ 1. Answer from FAQ │ │ 2. Create a request │ │ 3. Notify the manager │ │ 4. Record in Google Sheets │ │ 5. Auto-report │ └───────────────────────────┘
💻 2. Technological Platform
📱 3. Main Functions of the Telegram Bot
3.1 Greeting and Language Selection
/start — greeting message + inline buttons 🇷🇺 🇬🇧 🇹🇷 🇩🇪.
Saving the selected language in the users table (telegram_id, language, room).
Command /language — change language manually.
3.2 Room Identification (QR)
The QR code has a parameter, for example:
n8n reads the parameter (room101) and saves it in the users table.
Upon re-entry — updates the room number.
3.3 Answers to Frequently Asked Questions (FAQ)
Data from the faq table with fields: | keyword | ru | en | tr | de | category |
Search by keyword, return answer in the required language.
If the answer is not found — suggestion to forward the question to the administrator.
3.4 Main Menu
Inline buttons:
🏨 About the hotel
🥐 Breakfast
🚖 Transfer
💆♀️ SPA
🍸 Bar / Restaurants
📍 Contacts
👤 Change language
Each button returns text from the table by category.
3.5 Request Collection
For categories (Transfer, Massage, Excursion):
Clarifying questions are asked (date, time, number of guests).
A request object is formed.
Response to the user: “Thank you! We have forwarded the request to the administrator.”
The request is sent to the service chat and recorded in the requests table.
3.6 Notifications to the Manager
Message format:
🚖 REQUEST: TRANSFER 🏠 Room: 203 👥 Guests: 2 🕓 Time: 07:00 💬 Comment: With a child 📩 Sent: 12.07 21:35
Buttons: [✅ Completed] [💬 Reply to guest]
“Completed” → updates the status in the table (status=done).
“Reply to guest” → opens chat with the user.
3.7 Logging Inquiries
Each message is recorded in the logs table: | Date | Time | Telegram_ID | Room | Language | Message | Intent | Status |
3.8 Automatic Report
Daily at 22:00 (via Cron Node).
Statistics are calculated from the requests table.
Summary sent to Telegram:
📊 Report for July 13 New requests: 24 ✅ Completed: 22 🕓 Awaiting response: 2 Top requests: Transfer (8), Breakfast (6), Massage (4)
📂 4. Structure of Google Sheets Tables
users | telegram_id | username | language | room | created_at | last_seen |
faq | keyword | ru | en | tr | de | category |
requests | id | telegram_id | room | type | details | status | created_at | closed_at |
logs | id | telegram_id | room | message | intent | timestamp |
👥 5. Access Rights
🔗 6. n8n Nodes and Integrations
🧭 7. Implementation Stages
Total: ~7–10 working days.
🧾 8. Result
After the completion of the stage:
The Telegram bot is available at the link
Each room has its own QR code (?start=room101).
The guest selects a language, receives answers, and submits a request.
All requests are sent to the manager in Telegram.
All actions are recorded in the tables.
The system is ready for scaling (CRM, WhatsApp, voice, AI).
Client's review of cooperation with Denis Ribalka
AI concierge project for hotel on n8nGreat job
Very satisfied with the result
Freelancer's review of cooperation with Anton Li
AI concierge project for hotel on n8nVery pleasant client, the task was clearly defined, we quickly reached an agreement on all key points of development. I recommend!
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10 days500 USD
180 10 days500 USDHello, I am a professional engaged in automating business processes in n8n. I have experience implementing similar tasks in Telegram and on the website.
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10 days700 USD
1315 7 0 10 days700 USDGood day.
I am ready to take your project into work.
I can develop such a bot for you using n8n.
Write to me privately, we will discuss possible nuances and can start the implementation.
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8 days300 USD
2211 18 3 8 days300 USDGood day. I am engaged in the development of Telegram bots and no-low code automation on Python. I can develop an AI agent based on n8n for the hotel business. Write to me - we will discuss the details and I will immediately start working.
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14 days600 USD
537 2 0 14 days600 USDGood day! I have reviewed your technical specifications.
I create AI assistants for businesses based on the Planfix platform — a system that combines CRM, process automation, and artificial intelligence capabilities.
Most companies today build their solutions from a "zoo" of separate tools — bots, spreadsheets, APIs, forms, CRMs, and chats that exist independently of each other. Each service solves a specific task, but together they create chaos: data is duplicated, processes are interrupted, and businesses lose the big picture. We solve this problem differently. Planfix is not just a CRM, but a full-fledged operating system for business that unites communication, customer base, tasks, documents, finances, process automation, and analytics in one environment. Any tool — from AI assistant to accounting or customer chat — operates in a single data context. This eliminates the chaos of the "zoo" and creates an interconnected system where each process logically follows another.
The AI assistant is just one part of this ecosystem. It functions within your Planfix working environment, has access to all the necessary information, and can not only answer questions but also:
— create tasks,
— update statuses,
… — generate reports,
— analyze correspondence,
— or initiate actions in the CRM — in the context of your business, not outside of it.
Advantages of the solution:
— direct connection Planfix ↔ OpenAI, without intermediaries — budget savings and minimal technical difficulties;
— convenient interface for control: you can monitor the assistant's work, enable moderation or delegation;
— intelligent triggers: Planfix can independently reach out to the AI assistant when a client does not respond, a date or event occurs — the assistant acts proactively;
— a single platform for development: easily add new scenarios, channels (Instagram, Telegram, email, Google Forms, WhatsApp, etc.) without losing the business context.
The result is not just a bot or integration, but a smart assistant that lives in your system, understands its context, and becomes part of your business processes.
I am ready to adapt the solution to your case and show how the AI assistant can truly relieve your team.
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14 days1500 USD
1182 8 1 14 days1500 USDHello, Anton
I can complete it in a week or two, write to me and we will develop the coolest automation for the Hotel. The client will be thrilled.
I am waiting in private messages.
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5 days500 USD
392 5 days500 USDGood. The technical task is well written, clear. The task is easy to complete, in a shorter time frame. I can manage it in five days. We can get in touch. You can view the execution options in my portfolio.
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10 days500 USD
220 10 days500 USDHello! 👋
I have experience in creating complex automated solutions on the n8n platform — and your project "AI concierge for the hotel" looks like a great opportunity.
I have created Telegram bots and application systems for hotels and services: logic for processing requests, QR identification of rooms, multilingual support, integration with Google Sheets / Airtable.
I can set up your specific flow: Telegram bot → guest request → creation/processing of application → entry in the table → notification to the manager.
I am ready for long-term collaboration — after launch, I will provide support, further development, and scaling of functionality.
…
I would be happy to discuss the details: access, key languages, list of services, API/CRM, budget, and deadlines.
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1 day100 USD
93 1 0 1 day100 USD$100 for 7-10 days of work is below the market rate by 5-10 times for such a task.
The project brief describes a project for $500-800:
4 languages + multilingualism
Complex application logic
4 tables + integrations
Reports, logging, QR system
… ❓ KEY QUESTIONS
Is it realistic to create an MVP for $100:
Do we cut down to 1-2 languages?
Will you take care of the FAQ (ready list)?
Do we simplify: simple buttons instead of AI logic?
No auto-reports and complex analytics?
Or:
Reconsider the budget ($400-600)
Or let's agree on a minimal version for $100
I am ready to work, but we need to align expectations and scope.
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10 days700 USD
2174 4 0 10 days700 USDHello, Anton!
I specialize in automating business processes and creating Telegram bots on the n8n platform. I see that your project MAREIN fully matches my experience — from integration with Google Sheets to building the logic for applications and notifications for managers. I am ready to implement a turnkey system taking into account all technical requirements.
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10 days300 USD
1673 100 5 3 10 days300 USDGood evening! I will make such a bot. Write to me, I will be happy to collaborate with you!
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10 days250 USD
159 10 days250 USDHello, my name is Ivan, I have reviewed your requirements, I really like that you described everything in detail, the result will depend on the request.
I specialize in creating such bots, so I will do it in the best way. I will be very happy to help you.
Thank you for your attention.
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14 days100 USD
421 14 days100 USDHello Anton,
I want to ask kindly, has this project been conceptualized or not yet? Please inbox me with a response to this question
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8 days700 USD
690 5 1 8 days700 USDHello! I have reviewed your technical specification.
This is a very clearly defined task, the n8n platform is perfectly suited here.
The most interesting part is the feedback logic for the manager (the "Done" / "Reply" buttons). It will require careful configuration to correctly update the statuses in Google Sheets.
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готовы рассматривать больший бюджет?
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