Assistance is required in selecting, implementing, and configuring a CRM system for an international appliance repair service. The company operates in Poland and Ukraine, with plans to expand to other countries.
## Tasks
1. Analysis of existing business processes
2. Selection of the optimal solution from existing Field Service CRMs
3. Implementation and configuration of the chosen system
4. Integration with all necessary services
5. Staff training
## Main requirements for the CRM
- Real-time tracking of technicians' locations
- Automatic order distribution among technicians
- Route planning and optimization of movements
- Monitoring of application fulfillment
- Multilingual interface (Polish and Ukrainian languages are mandatory)
- Integration with telephony, website, payment systems
- Management of spare parts inventory
- Quality assessment system for technicians' work
- Analytics and reporting
## Candidate requirements
### Mandatory skills:
- Experience in implementing CRM systems for field service companies
- Understanding of the specifics of the work of field service companies
- Experience in configuring geolocation and routing systems
- Skills in conducting business analysis
- Experience in integrating CRM with various services
- Ability to create technical documentation
### Desirable:
- Experience working with companies in the appliance repair sector
- Experience in implementing CRM in international companies
## Expected results
1. Implemented and configured CRM system
2. Working integrations with all necessary services
3. Trained staff
4. Technical documentation for system usage
5. Instructions for different categories of users
## Budget
- Discussed individually depending on experience and proposed solutions
- Hourly or fixed payment is possible
- Open to considering different cooperation options
## Selection process
1. Review of resumes and portfolios
2. Short video interview
3. Technical interview
4. Discussion of cooperation terms
## Additional information
- Open to considering both individual specialists and small teams
- Experience working with similar profile companies is welcomed
- Examples of successfully completed projects must be provided