Fixing WordPress update error
Output data:
- PHP version: 7.4
- WordPress version: 5.7.12
- Hosting: Turbo NVMe (DirectAdmin panel).
- Website theme: GeneratePress (do not update the theme as it may disrupt the design).
- Plugins:
- The list of plugins is visible in the screenshot, including:
- Elementor + Elementor Pro
- Essential Addons for Elementor
- JetElements For Elementor
- LiteSpeed Cache
- Yoast SEO
- Polylang
- Smush
- Lazy Load - Optimize Images
- Additional plugins (full list in the screenshot).
- Some plugins have warnings about incompatibility.
- Website: The test version is hosted on a separate test domain, closed to indexing (to avoid negative impact on the main site).
Access: Full access will be provided to:
- WordPress admin panel
- FTP/SFTP
- Hosting control panel
- MySQL databases
Problem:
- When trying to update WordPress or plugins, the following errors occur:
- "Another update is currently in progress."
- "Upload failed. Unauthorized"
- "Update failed."
- Manual WordPress updates are possible, but inconvenient for regular use.
- Updating the website theme leads to a complete breakage of the design, so selective updating is necessary.
Task:
- Fix the issue preventing automatic updates of WordPress and plugins.
- Ensure the ability to update WordPress and plugins through the admin panel, without using manual file updates via FTP.
- The fix should be implemented in such a way that it does not disrupt the operation of the site.
- Maintain the functionality of the test site:
- Do not update the theme if it will break the site.
- All changes must be tested on the test version to eliminate the risk of breaking the main site.
- Prepare documentation:
- Describe what specific changes were made.
- Explain how to apply these changes to the main site.
- Provide recommendations for further support of update functionality.
- Perform diagnostics:
- Identify and resolve the root cause of the errors ("Unauthorized", "Another update is currently in progress").
- Check all possible causes (permissions, server configuration, PHP limits, REST API, DNS, etc.).
- Ensure selectivity of updates:
- After the fix, ensure that WordPress can update plugins and the core without affecting the theme.
Execution requirements:
- Quality and security:
- Changes must not affect the functionality of the site.
- Modifying the WordPress core or plugin files is prohibited unless discussed in advance.
- Diagnostics:
- Provide a report on what the problem was and how it was resolved.
- Testing:
- After the fix, check the possibility of automatic updates on the test site.
- Ensure the site's functionality after each update.
- Documentation:
- Provide detailed instructions describing the changes so they can be replicated on the main site.
Acceptance criteria:
- Automatic updates of WordPress and plugins work without errors.
- The test site maintains functionality after all fixes.
- A detailed instruction for applying changes to the main site is provided.
- A brief test after the fix to demonstrate the functionality of automatic updates.
Applications 1
Client's review of cooperation with Olena S.
Fixing WordPress update errorI want to thank Olena for the wonderful work! She not only quickly identified the source of the problem that was hindering the WordPress updates but also resolved it at the highest level.
I especially want to highlight her professional approach, attention to detail, and clear explanations of each step. All corrections were made carefully, with no risk to the site, and after the work was completed, I received a detailed instruction for further self-service.
Olena does not just complete tasks – she does it in a way that makes you feel like a true expert and reliable partner is handling your project. I am very satisfied with the result and recommend her to anyone looking for a professional to work with WordPress. Thank you once again!
Freelancer's review of cooperation with Vadim Svirin
Fixing WordPress update errorI recommend Vadim for collaboration. He was always in touch. He followed the instructions. Overall, communication, interest in completing the task, and understanding were excellent! I recommend him! Thank you for the collaboration!
-
411 6 1 I will gladly take on the repair of your WordPress!
Find out the details of the current errors and system version so that I can quickly and effectively resolve the issue.
-
106 Hello, Vadim!
I will help fix the errors of updating WordPress and plugins by automating processes. I will identify the causes of the "Unauthorized" and "Another update is currently in progress" errors by diagnosing access rights and server configuration. After successful corrections, I will provide instructions on the changes and recommendations for further support. I guarantee that the functionality of the test site will remain at a high level.
Sincerely, Matak.
-
1736 58 1 1 Good evening.
It would be good if you provided a link to the website.
Then it would be possible to confirm or dismiss some reasons.
But it is best to have access to the site.
It is difficult to evaluate what is not visible.
-
928 13 0 Good day.
Web hosting system administrator with over 5 years of experience.
Frequently resolved such issues, have experience with WP.
Ready to complete your task, write in private for discussion of all questions.
-
879 28 1 Good day! I will do it. Let's have the access.
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