VPS deleted with data - need consultation
A well-known company deleted 3 VPS after 7 days of waiting for payment.
On the 9th, there was a top-up of 50 euros.
On the 13th, the money ran out, but somehow faster than expected - I didn't check.
On the 22nd, I discovered the deletion of 3 servers.
No emails came to my inbox, supposedly my email was not confirmed, but the provider had issues with sending, I tried multiple times to confirm - the email arrived after a couple of hours.
I ask to restore these 3 servers, they say they do not keep backups. There is important information on the servers. I was ready to pay.
Refusals.
I requested an official document to appeal to the cyber police and the court.
They do not want to provide it.
They offer payment for 3 new servers for half a year.
QUESTION: how to check that they really cannot restore the 1 most important server, and how to get from them what I need - at least an empty file they can extract themselves.
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2986 37 0 1 Hello. We can consider your question consultation 1000 UAH. There should be a backup on the server, write them an email and restore your VPS. As a rule, there is a backup.
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1618 18 1 1 Hello.
If everything is as you described, I can say the following:
1. VPS - this is a Virtual Private Server; i.e., one powerful physical server is divided into several independent virtual machines using virtualization software (VMWare, Oracle, etc.). That is, the space of your VPS is created within the space of the physical server. This means that when the VPS is deleted, everything collapses and everything that was on the VPS (OS, data, temporary files, etc.) merges into one large faceless memory array. It needs to be dismantled manually, which is difficult and time-consuming (especially considering the specifics of Linux - there is no recycle bin like in Windows, if a file is deleted, it is deleted). And considering that this physical server is not idle and the space for your machine (most likely) has long been used by someone else and new data has been written and rewritten over your data many times (this is more than likely, given how much time has passed since the deletion). In this case, recovering them is already 100% impossible.
2. No one can handle this task better than the hosting technical support. If they do not want to deal with it, then that's it - you cannot do anything from the outside. Because you need access to the physical server itself, and there is no access to it from the outside; all clients only have access to virtual machines.
3. Choose a decent hosting provider, then you will avoid such problems in the future.
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Хостер не обязан бекапить ваши данные, читайте договор, там все это будет написано.
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Восстанивить не получится.
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От тому, своїх клієнтів бекаплю додатково ще й на своє сховище.
По ділу - бекапів у них немає, як писали вище - вони такого не роблять "за умовчанням" - то не їх проблема. Тому нічого вони, навіть якщо дуже захочуть, не дістануть.
Ваші дані потрібні вам. Ну може ще шахраям. Але не хостеру точно. -
Они вам ничего не смогут восстановить, это невозможно технически, и никакие полиции вам не помогут. Обязанность бекапить сервера лежит на вас, как выше уже подметили
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компания случайно не AWS ?
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