AI agent Telegram-bot for primary communication

To automate initial communication without losing the quality of the dialogue, we developed an AI agent — an intelligent digital assistant that takes on the first contact with the consumer. We tell you more about the implementation of the solution: from architecture to the business effect of implementation.

The agent's main task is to automatically analyze the client's request and create a structured brief for the manager.

How does an AI agent work:
- understands the content of the appeal;
- asks clarifying questions;
- studies the answers;
- uses the company's internal knowledge base;
- generates a project description with query parameters.

As a result, managers immediately receive systematized information and work with high-quality leads.