AI-Powered Support Ticket Routing & Analytics System with SLA Monitoring
Built a 5-workflow n8n system that classifies incoming tickets by category/priority/owner using AI, monitors SLA deadlines with Slack/Telegram escalation, generates quantitative analytics (category, sentiment, breach distributions), and runs qualitative root-cause analysis on recurring issues. Stack: n8n, Groq/Llama 3.3 70B, Google Sheets, Slack, Telegram Bot API.
What’s included:
AI-classification of tickets.
SLA monitoring.
Analysis and reporting.
Root-cause analysis.
Chat agent.
Set up related workflows.
#n8n #automation #AI #ШІ #автоматизация #чат-боти #SLA #підтримкаклієнтів #CRM #workflow #TelegramBot #GoogleSheets
This is a personal/training project built during my AI Automation program. Data and scenarios shown are sample/test data, not from a paying client.
Built a 5-workflow n8n system that classifies incoming tickets by category/priority/owner using AI, monitors SLA deadlines with Slack/Telegram escalation, generates quantitative analytics (category, sentiment, breach distributions), and runs qualitative root-cause analysis on recurring issues. Stack: n8n, Groq/Llama 3.3 70B, Google Sheets, Slack, Telegram Bot API.
What’s included:
AI-classification of tickets.
SLA monitoring.
Analysis and reporting.
Root-cause analysis.
Chat agent.
Set up related workflows.
#n8n #automation #AI #ШІ #автоматизация #чат-боти #SLA #підтримкаклієнтів #CRM #workflow #TelegramBot #GoogleSheets
This is a personal/training project built during my AI Automation program. Data and scenarios shown are sample/test data, not from a paying client.