Development and conduct of the training "Art of Selling" turnkey
Creation of a comprehensive training program for sales personnel that transforms ordinary "service" into high-level service that generates profit. This is a ready-made solution: from methodology and presentation to practical working algorithms in the hall.
What is included in the training program:
Service philosophy: Forming an understanding that service is not just politeness, but a strategic sales tool.
Psychology of impression: Analyzing the components and the complete cycle of customer impression. We teach staff to manage the buyer's emotions at every stage.
Classical and modern sales stages: From establishing contact to upselling/cross-selling and closing the deal.
Communication tools: Techniques of active listening and the art of asking the right questions.
Working with scripts: Why scripts are not "robotic language," but a flexible foundation that gives confidence to the seller and stable brand quality.
Conflict management: A clear algorithm of actions in difficult situations that allows turning an unhappy customer into a loyal fan.
Service standards: Creating a unified "golden line" of behavior for the entire team.
Why this training is necessary for your business:
Increasing the average check: Staff stops "letting go of goods" and starts selling professionally by using needs discovery.
Converting visitors into buyers: Training in techniques for overcoming objections and soft closing of deals.
LTV (Lifetime Value): Customers return to where they were understood and served well. We build exactly such service.
Turnkey readiness: You receive a complete package of materials tailored specifically to your niche, product specifics, and customer profile.
My approach: I do not provide dry theory. I develop live scenarios, practical cases, and scripts that employees start using the very next day after training.
What is included in the training program:
Service philosophy: Forming an understanding that service is not just politeness, but a strategic sales tool.
Psychology of impression: Analyzing the components and the complete cycle of customer impression. We teach staff to manage the buyer's emotions at every stage.
Classical and modern sales stages: From establishing contact to upselling/cross-selling and closing the deal.
Communication tools: Techniques of active listening and the art of asking the right questions.
Working with scripts: Why scripts are not "robotic language," but a flexible foundation that gives confidence to the seller and stable brand quality.
Conflict management: A clear algorithm of actions in difficult situations that allows turning an unhappy customer into a loyal fan.
Service standards: Creating a unified "golden line" of behavior for the entire team.
Why this training is necessary for your business:
Increasing the average check: Staff stops "letting go of goods" and starts selling professionally by using needs discovery.
Converting visitors into buyers: Training in techniques for overcoming objections and soft closing of deals.
LTV (Lifetime Value): Customers return to where they were understood and served well. We build exactly such service.
Turnkey readiness: You receive a complete package of materials tailored specifically to your niche, product specifics, and customer profile.
My approach: I do not provide dry theory. I develop live scenarios, practical cases, and scripts that employees start using the very next day after training.
Lvov 
Available for hire