Development of business processes of the premium SPA complex

Case 2021 Business Processes of the Premium SPA Complex:

Customer: The owner of the premium tour operator https://fabrika.travel

The problem:
The owner opens premium (to be a customer only by invitation) unique SPA complex Body THO https://instagram.com/body_tho
It does not understand how to organize the work of the staff for the operation of the complex according to the declared level of service.

The Decision:
1 .Architecture of customer experience
2ndThe organizational structure developed
ThreeDevelopment of Corporate Culture Policy
4 .Working regulations for each process (productive "service provision) and providing (clining, delivery, etc.) are developed and described in the following directions:
Aesthetic care clinic for face and body
The SPA
The pool
The Sports Hall
The Pilates Hall
The beauty salon
and 5.Regulations are developed and described for each position.

The result:
During the period of work in the test mode came into unprofitability on the financial result only at the expense of the Clinic of aesthetic care for the face and body
The launch of directions in the complex took place gradually with the implementation of processes, regulations and team training
Ceremonial opening 17.09.2021