Organization and Description of Business Processes

Platform: Notion
Niche: E-commerce

Key Metrics:

Project Budget: 1500 USD
Implementation Time: 4 weeks (1 month)
Company Scale: 35+ employees
Task: For an e-commerce company with 35+ employees, the goal was to develop an organizational structure, document core business processes, and create detailed job descriptions from scratch. An additional requirement was the implementation of a combined motivation system featuring OKRs and KPIs.

What was done:

Conducted in-depth briefings with employees and department heads.
Built a unified, scalable Business Process Resource Management (BPRM) system based on Notion.
Developed an automated survey system for populating the employee database.
Defined a clear departmental structure and distributed specific roles.
Documented all key business processes with step-by-step actions.
Systematized work tools, communication channels, and internal documentation.
Configured automated reporting by department and individual employee.
Results:

Delivered a transparent management system, easily maintained and updated by the team.
Created a centralized dashboard providing management with instant access to job descriptions, reports, and visualized processes.
Significantly reduced onboarding time for new hires through a comprehensive knowledge base.
Decreased communication noise in work chats by assigning clear responsibilities for every process.
Enabled data-driven management decisions leading to process optimization and the creation of new roles.
Successfully transitioned the company to systematic KPI tracking and corporate analytics.
Tags: #businessprocesses #orgstructure #recruitment #crm #scaling #notion #management #projectmanagement #kpi #okr #onboarding #bpmn