Dmytro T.
Private message
Offer work
Lvov,
Ukraine
available for hire
Rating
CV
CRM Integration, Automation & AI Solutions "Turnkey" for Your Business
Hello! My name is Dmytro, and I am an IT Strategist, Digital Solutions Architect, and Certified CRM Integrator with over 15 years of experience in CIO/PMO roles. I help businesses scale by implementing effective automation and innovative technologies, transforming complex processes into simple, profitable systems. I have successfully delivered hundreds of projects in e-commerce, manufacturing, logistics, education, services, and digital products.
I don't just configure tools; I build comprehensive, goal-oriented architectures that work for you.
My Expertise: From Strategy to Execution
Business Automation & CRM Systems:
"Turnkey" CRM implementation (Planfix, KeyCRM, Bitrix24, Uspacy, etc.) with full setup of funnels, roles, and templates.
End-to-end analytics to provide clear insights into business process efficiency.
API integrations with websites (WordPress, Tilda, Shopify, Rozetka, Prom), payment systems (LiqPay, Fondy), logistics (Nova Poshta), email, and messengers (Telegram, Instagram, Facebook).
Automation of complex scenarios using Make (Integromat), n8n, Zapier: from generating contracts and emails to automated order processing and notifications.
Artificial Intelligence (AI) for Business:
Seamless integration of advanced AI models (GPT, DALL·E, SDXL, Whisper, Replicate, Gemini AI) into your business workflows.
Development of AI solutions for digital products, including Etsy services: online readings, portrait generation, automated PDF creation, unique scenario generation.
Automated content processing and optimization: description generation, humanization, post-processing of AI responses, enhancing text uniqueness.
Intelligent Telegram bots, Google Drive API, and Gmail API integrations that operate autonomously.
The Challenges I Solve:
Process Optimization & Automation: Reduce manual tasks, accelerate operations, and boost efficiency.
Data Integration & Synchronization: Unify all your systems into a single, cohesive mechanism.
AI Implementation: Leverage artificial intelligence to enhance sales, marketing, and customer service.
Analytics & Reporting: Create transparent dashboards and reports for informed decision-making.
Training & Support: Empower your team to effectively use new systems and provide ongoing support.
My Approach to Collaboration:
In-depth Analysis: I dive deep into your business processes to identify key pain points.
Solution Design: I develop an architecture that addresses your current needs and future growth.
Rapid Implementation: I ensure efficient setup and launch of CRM, AI, automation, and integrations.
Collaborative Testing & Training: I guarantee the system works flawlessly and your team is fully prepared to use it.
Long-term Support: I offer ongoing support and scalability for your continuous growth.
Why Choose Me:
Strategic Expertise (CIO/PMO): I see the big picture, building not just a system, but a comprehensive solution aligned with your business strategy.
Fast Results: Expect tangible improvements in as little as 3-5 days.
Reliability: I operate as a sole proprietor (FOP), working officially under contract, ensuring confidentiality and legal transparency.
Flexibility: Available for both one-off tasks and long-term partnerships with ongoing support.
Key Tags:CRM, ERP, Planfix, KeyCRM, Bitrix24, Uspacy, API, Make, n8n, Zapier, GPT, DALL·E, SDXL, Whisper, Replicate, Gemini AI, automation, integration, analytics, Telegram bots, AI, artificial intelligence, business processes, no-code, support, sales automation, digital services, Etsy, OpenAI, Google Drive API, Gmail API, IT consulting, solutions architecture, CIO, PMO, business optimization.
Your first step to efficiency is simple. Message me!I'll provide a free diagnostic of your processes and show you how CRM, automation, and AI can start working for you in just a few days.
Skills and abilities
Programming
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AI & Machine Learning
from 34 USD for hour
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Bot Development
from 34 USD for hour
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Data Parsing
from 29 USD for hour
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Javascript and Typescript
from 27 USD for hour
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Python
from 32 USD for hour
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Web Programming
from 27 USD for hour
Services
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AI Consulting
from 41 USD for hour
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Data Processing
from 27 USD for hour
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Enterprise Resource Planning (ERP)
from 36 USD for hour
- Online Stores & E-commerce
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Payment Systems Integration
from 29 USD for hour
Outsourcing & consulting
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Client Management & CRM
from 32 USD for hour
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Consulting
from 38 USD for hour
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Project Management
from 36 USD for hour
Writing
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AI Content Creation
from 29 USD for hour
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Technical Documentation
from 25 USD for hour
Portfolio
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1353 USD AI COO - automatic operational control system for the manager
Enterprise Resource Planning (ERP)
Client: Chief Operating Officer of a company with 10+ active projects in Planfix.
Problem: Every morning, 1.5-2 hours were spent on manually reviewing tasks, deadlines, comments, and statuses. Commitments from negotiations were getting lost in the flow of comments.
What we did:
…
1. Daily AI digest (at 8:00 AM in Telegram):
— overdue tasks with context
— new comments from clients requiring a response
— negative balance on projects
— critical situations highlighted separately
2. Commitment Extractor:
— analyzes each new comment in tasks
— if there is a commitment (who + what + when) — automatically creates a subtask
— filters system messages, past tense, short reactions
3. PMO briefing:
— consolidated status on all active projects in one message
— dynamics: what is moving, what is stagnant
Result:
- Morning review: 2 hours → 10 minutes (reading the ready digest)
- 0 lost commitments — everything is recorded as subtasks automatically
- The manager reacts to critical issues instead of searching for them manually
Stack: n8n · Gemini 2.5 Flash · Planfix REST API · Supabase · Telegram Bot API
#AI_COO #automation #Planfix #n8n #project_management #operational_efficiency #digest #AI_agent
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1015 USD AI agent for lead qualification in Telegram + CRM integration
Client Management & CRM
Client: SMB company, B2B services.
Problem: The manager was unable to respond to Telegram inquiries in time — average response time was 3-4 hours, and some leads went to competitors. Data was entered into the CRM manually and with delays.
What was done:
… — AI agent (Gemini 2.5 Flash) conducts SPIN dialogue with the client 24/7
— Automatically creates a contact and task in Planfix upon the first message
— Enriches the card: phone, company name, budget — immediately upon receiving from the client
— RAG knowledge base: answers questions about services and cases without the risk of quoting a price
— When scheduling a meeting — automatically creates a subtask for the manager
— At the end of the conversation — structured qualification summary for the manager in the CRM
Result:
- First response time: from 3-4 hours → 3 seconds
- 100% of leads are recorded in the CRM without manual work
- The manager sees ready qualification instead of raw chat
Stack: n8n · Gemini 2.5 Flash · Planfix REST API · Supabase (RAG) · Telegram Bot API
#AI_agent #Telegram_bot #CRM #Planfix #automation #leadgeneration #n8n #Gemini #RAG
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CRM and Case Management for a Law Firm
Enterprise Resource Planning (ERP)
Implementation of a business process management system (CRM and Case Management) for a Law Firm
Key challenges of the client: The need for centralization of case management, ensuring transparent control over the work of lawyers, and strict segregation of access to confidential information.
Implemented solutions:
1. Project-matrix architecture and structuring:
… ◦ A project-matrix structure with multi-funnels has been implemented, divided into four main subdivisions: General Management, Sales Department, Legal Department, and Office (internal processes).
◦ Each new client case is implemented as a separate Project ("Client Case"), which centralizes all tasks, documents, and financial data.
2. Dual-loop business processes (Multi-funnel):
◦ Two interrelated objects (processes) have been configured: "Deal" (for the sales/finance department) and "Open Case" (for legal support).
◦ The sales funnel ("Deal") manages commercial stages (New Client, Consultation, Payment for Service). Key trigger: successful payment for service automatically initiates the creation of a legal case.
◦ The lifecycle of the case ("Open Case") consists of 7 stages (for example, Case Timeline, Preparation of Materials, Court Process, Case Closure).
3. Flexibility and control of legal cases:
◦ The ability for flexible movement of the case between stages has been ensured (including returning to previous steps or starting the process anew), which is critical for unpredictable legal situations (change of judge, reorganization).
◦ Standard checklists/subtasks have been configured for each stage of the case, which the lawyer must complete before moving the case to the next stage.
4. Data security and work control:
◦ Strict segregation of access at the user field level has been implemented: executing lawyers do not see fields related to financial information (cost, payment, deal amount).
◦ Time tracking for lawyers has been implemented, allowing management to monitor the actual time spent on task execution.
◦ Automatic reminders have been configured to monitor deadlines in cases.
5. Scalability:
◦ The system architecture is flexible and allows for further scaling to add new areas of activity and create virtual offices in different regions.
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CRM and automation of the recruiting company's process
Client Management & CRM
For #recruiter of an ing company implemented #CRM and #Automation of the full cycle of #Business-processes of working with clients and candidates
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Automation of content database and publications
AI & Machine Learning
When adding images to #Google Drive #automation using #AI processes the images, adds #content - description and tags, saves to #GoogleSheets, and then publishes on schedule
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56 USD Automation of data processing using AI
AI & Machine Learning
The project involved a task for #Automation #Parsing #RSS feed, data processing using #AI, and further sending of saved results
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INTEGRO – We run CRM
Client Management & CRM
My experience of implementation of Bitrix24 - since 2015
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Make/Integromat
Client Management & CRM
Make/Integromat
Reviews and compliments on completed projects 4
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Real expert -
Craft master -
Quick answers -
First-class quality -
Nice communication -
High responsibility -
Great price -
Lightning fast
9 February
485 USD
Implementation of CRM
Everything is wonderful! The project is completed.
27 October 2025
677 USD
Jira - Legal dashboard setup
The task was completed professionally: all statuses and fields were set up correctly. Dmytro carefully considered all requests, proposed his own solutions, and clearly explained each step. I recommend Dmytro for collaboration.
25 September 2025
34 USD
Integration of all form submissions into the CRM https://planfix.com/uk
Basically okay, I consider the project completed.
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3 February 2023
18 USD
CRM integration in the company.
Все пройшло вчасно і за домовленностями.
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Jose
226 USD
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CMR integration
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23 USD
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Automation of publications in social networks
34 USD
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Implementation of CRM
485 USD
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Freelance project
2255 USD
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