Yelizaveta Karayan
Private message
Offer work
Odessa,
Ukraine
4 years back
available for hire
1 Safe completed
5 years back
1 client
on the service 5 years
Rating
Successful projects
Average rating
Skills and abilities
Promotion
Outsourcing & consulting
Portfolio
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Ozhora, Odessa (Retail)
Client Management & CRM• Develop a strategy for the launch of the loyalty program;
• implementation of the plan of actions in accordance with the strategy;
Management of electronic communications channels, activation, retention and attraction of customers (e-mail.push. SMS Messages)
• segmentation of the base by life cycles, average check, activity. filling in the customer card data;
… • integration of tools for communication with the CA;
• Implementation of content creation;
• developing measures to enrich the database;
• Development and implementation of measures to increase loyalty to the brand;
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4Limes, Odessa (Marketing and Automation)
Client Management & CRM• Auditing the current business processes of the company;
• the composition of the TZ;
• Conversation with customers and product presentation;
• Consulting and technical support of the customer in the implementation of CRM;
… • Training of the customer’s staff;
• Preparation of training materials, recording videos using the CRM system Bitrix24;
• Automation of the customer’s business processes;
• Construction of an automated sales gate;
• Configuration and disposal of the telephone (connection, processing of the routing scenarios of the call);
• Connecting communication channels (Viber, Telegram, FB, FB leads, VK, Tilda, Instagram);
• Connecting SMS and e-mail services;
• Connecting and setting the “Squote Analysis” module on the basis of Bitirx24;
• Segmentation of the customer base;
• Collection of landings in designers (Wix,Tilda, Bitrix);
• Start email (Unisender, Sendpulse, MailChimp), SMS (Turbosms, SMS-Fly), Viber
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Zezman, Odessa (Impact)
Client Management & CRMWriting TZ for IT specialists on integration of CRM Bitrix24;
• Monitoring the deadlines and results of the work of the contractors;
• Maintenance of communication between the company’s departments and CRM integrators;
• Control of DZ, signing and coordination of contracts, control of payments;
… • Monthly budgeting of projects;
• Implementation of the CRM system;
• Organizing and conducting training on the use of CRM for existing and new employees of the sales department;
• Organizing and conducting training on the use of CRM for existing and new lead-center employees;
• Quality and speed control of lead managers and sales managers in the CRM system;
• Segmentation of the customer base according to the main AA groups;
• Writing and implementing business processes for automation of sales;
• Installing robots and triggers in the CRM system;
• Building reports in Bitrix24, Power BI, Exel;
• Direct mass SMS, @, viber messages;
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Zezman, Odessa (Impact)
Client Management & CRM• Maintaining online communication with customers on platforms:
by fb messenger
The Instagram
Online chat on the site
… • First consultation of the customer before transfer to the sales department. Identification of the needs and basic characteristics of the customer's request;
• Lead generation as the main KPI;
• Systematization of the client base on the Binotel platform;
• Analysis and quality control of customer base management by OP managers;
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“Young Trade”, Odessa (AutoBusiness)
Recruitment (HR)• Search and selection of staff, conducting interviews (projective interview, CASE interview, meta-program analysis);
Full search cycle (screening, researching, conducting interviews according to customer requirements and necessary competences);
• Closing of vacancies of different levels;
• Active direct search for candidates in different regions of Ukraine, conducting Skype interviews;
… • Organization and conducting meetings;
• Maintaining the database of candidates and filling in the report;
• Organizing and carrying out accounts with employees during the passage from the test period ( carrying out adaptation conversations);
• conduct and analyze the satisfaction level of staff;
• Composition and analysis of monitoring of wages in different regions of Ukraine;
• Implementation of the plans of its department, analysis and aggregation of information about the company’s activities in order to determine the effectiveness of the results and measures aimed at removing shortcomings in the work.
Reviews and compliments on completed projects 1
14 August 2020
59 USD
Configuration of amoCRM, integration of the widget New Mail, SMS
Quality
Professionalism
Cost
Contactability
Deadlines
a professional of his business. The assigned task (amocrm setting + widget integration) is 100% completed, the deadlines are met. She immediately contacted, fulfilled all the requests, answered all the questions arising, from cooperation only good feelings.
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