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6 proposals
We are looking for an experienced specialist/team with Bitrix24 to assist with the migration of CRM from Salesforce and subsequent configuration of processes tailored to our business.
We are YouWish, a Norwegian company in the field of gift experiences, operating in the market for over 13 years. We are currently considering Bitrix24 as our future CRM platform. Salesforce has been used by us for many years, so this is not about implementing a CRM "from scratch," but about a thoughtful migration from one system to another.
What is needed: analyze current CRM processes in Salesforce; help plan the structure of Bitrix24 for our tasks; execute or oversee the migration of data and processes; set up CRM funnels, fields, automations, and workflows; provide recommendations on best practices in Bitrix24; conduct several short onboarding sessions for the team, as Bitrix24 will be a new platform for all users. Important context about the business:
We operate in e-commerce, but our model differs from a classic online store. YouWish is a marketplace for gift experiences. Customers purchase a gift card through our platform, and the actual experience is provided by one of our partners. Gift cards are valid for three years, so the customer lifecycle differs from standard retail/e-commerce.
A separate important area is partner management. A significant part of our CRM processes is related not only to customer orders but also to finding new partners, negotiations, onboarding, support, and developing relationships with experience providers.
Because of this, we need not a standard e-commerce CRM setup, but a more customized structure for our operational processes.
Who we are looking for: a specialist with real experience in implementing and customizing Bitrix24; preferably with experience in CRM migrations, especially from Salesforce or other large CRMs; someone who can not just "set up fields," but help design the CRM logic correctly; experience with automations, funnels, partner/client management will be a big plus; it is important to be able to explain solutions in simple terms and support the team during the launch phase; knowledge of English at an Intermediate level or higher is mandatory, as the main language of communication in our team is English. If you have relevant experience, please send a brief description of similar projects, your role in them, and an approximate approach to such migration.
The budget and format of cooperation are ready to be discussed after a short call and assessment of the scope of work.
