Konstantin Posmitiukha
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Offer work
Odessa,
Ukraine
7 months 28 days back
available for hire
5 years back
1 client
on the service 9 years
Rating
Successful projects
Average rating
Skills and abilities
Outsourcing & consulting
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Client Management & CRM
from 23 USD for hour
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Consulting
from 23 USD for hour
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Project Management
from 18 USD for hour
Portfolio
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180 USD Automation of the Agreement Agreement (Bitrix 24)
Client Management & CRM
The task:
N’s offices are located in different cities of Ukraine, and the specification of the signing of contracts prescribes to harmonize the terms of each of them with different services and departments and in the shortest time possible.
When the task was resolved, it was important:
…
simplify the process of harmonization to simple and understandable steps (statuses), where everything will be intuitively understood;
be able to track the agreement process in real time and also easily find all the details of the agreements that have been before;
Establish a flexible system of notifications and time-outs for all participants in the agreement;
make instructions for use for all employees of the company.
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271 USD Automation of Tender Coordination (Bitrix24)
Client Management & CRM
For the Company “W” a process of agreement with the following possibilities has been created:
different scenarios of agreement for different documents;
the possibility of conducting several tenderers on the basis of one TZ;
… an intuitively understandable and simple interface with clues at each stage of coordination;
notification and automatic settlement of the agreement participants;
viewing all processes in the table form (with the possibility of filtration) by the following parameters: Variant of Harmonization, TZ (file), Version of TZ, Tender (file), Market Analysis (file), Tender Version, Market Analysis Version, Harmonization Status, etc.
Also, a training instruction was prepared for all employees of the company.
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230 USD Created a customer service algorithm for the studio
Consulting
conducted an audit of the current service algorithm;
The study is based on the methodology of “secret buyer”.
on the basis of the received information provided to the Customer 3 structural options of the organization of customer service;
on the basis of the option chosen by the Customer re-distributed duties and made a transparent scheme;
… provide recommendations on optimizing the number of employees and the stages of implementation;
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250 USD Create a client service script
Customer Support
15 comments on the script;
Training 5 operators on the rules of the script use;
made a secret call to the operator and subsequent audit of the call;
The script was completed once after 2 weeks of use by the operators.
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600 USD Start and set up by Bitrix24 key
Client Management & CRM
a customer service algorithm;
created a Bitrix24 account and distributed access rights;
adapted the CRM module to the customer service algorithm;
Create and set accounts to the customer's needs;
… created Open Lines and widget to the site, placed a widget to the site;
Connect and set the phone module;
set up the system of forming the CP and the exhibition of accounts to the needs of the customer;
He has trained his staff to use Bitrix24.
Reviews and compliments on completed projects 1
25 December 2020
14 USD
Implementation of Bitrix24
Quality
Professionalism
Cost
Contactability
Deadlines
The project was very short and I didn’t have a stable uncertain opinion about the execution.
Personally I was alarmed by two moments:
I don't like the price mechanism.
I didn’t see that it was important for the executive to hear the customer.
So I decided to work with another integrator.
Activity
| Latest proposals 10 | Budget | Added | Deadlines | Proposal | |
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Integration of Bitrix24 with the payment system WayForPay
23 USD
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Integration of CRM
25 USD
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Need a small crm for business is very desirable without subscription
203 USD
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Create and Configurate CRM
789 USD
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The stock accounting and sales system based on Google tables
226 USD
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by SMR
23 USD
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Creation of CRM system
25 USD
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Process Organization in CRM Bitrix24
113 USD
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Create CRM and write script.
25 USD
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Зробити налаштування Creatio
25 USD
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