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  1. Freelancers

Vitaly Zharko

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Vitaly hasn't been on the service for a long time.
But on Freelancehunt, there are also 608 freelancers in category Consulting, who will professionally and timely complete a project of any complexity.

Ukraine Kharkiv, Ukraine
1 year back
Available for hire available for hire
age 50 years
on the service 8 years
Client profile
Freelancer Vitaly Z. — Ukraine, Kharkiv. Core skill — Consulting, Client Management & CRM

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Rating
247

Skills and abilities

Outsourcing & consulting

Portfolio


  • 180 USD

    Introduction to CRM Bitrix24 in Electronic Commerce

    Client Management & CRM
    MSK ELECTRIC is a company engaged in the manufacture and sale of goods for lighting.The company has many different sources of order receipt: several internet stores, social networks, Rozetka, Prom.ua
    In connection with the increase in the number of applications, MSK Electric faced c new difficulties:
    Working with customers was done in various services.Applications were from different sources, which led to non-time order processing.The history of communication with customers has not been preserved.To solve these problems, the decision was taken to use the CRM Bitrix24, and to set up contacted the company Nautilus.CRM.
    We have done such work:
    … · Create the structure of the company and add employees to the CRM.· Imported a base of existing customers to Bitrix24.Connecting the telephone from Stream Telecom.· Connecting social networks and messengers to the portal.· Set up the application to integrate with "New Mail".· Set up the transfer of orders from the internet store and shopping sites to Bitrix24.• Distributing the flow of applications between managers.· Automated routine processes: tasks, document creation, SMS sendings, notifications.• Training for the company’s manager and staff.What eventually led to:
    • Increased sales levels.• Increase the effectiveness of employees.• Equal burden on employees.• Quality customer service, regardless of the source of application.· Reducing the amount of time to control employees and manage the processes of the company.• Loss of customer contacts.• Accelerate the processing of orders.Reduced the likelihood of a mistake due to the employee's fault.

Activity

  Latest proposals 10
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