Mahamadrafik Manjothi

Objective  

Dynamic and results-driven professional with a solid background in customer service, sales, and management. Seeking to leverage my skills and experience in a challenging role within a forward-thinking organization, contributing to its growth while pursuing continuous professional development.

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• Professional Experience

Current Position  

The Right Guys & AMA Air (Las Vegas)  

Customer Support + Marketing

- Efficiently manage customer service operations for plumbing and AC repair services.

- Ensure prompt and effective resolution of client issues, enhancing customer satisfaction.

- Coordinate with service teams to optimize response times and service quality.

- Manage a team to ensure high performance and client satisfaction.

- Oversee marketing strategies to attract new clients and retain existing ones.

Angel Broking  

Client Relationship Manager 

March 2020 - November 2020 

- Managed and advised client accounts, leading to increased customer retention and satisfaction.

- Provided strategic investment advice tailored to individual client needs.

- Achieved high client satisfaction ratings through personalized service.

Kotak Mahindra Bank  

Assistant Manager 

March 2018 - November 2019 

- Led a team to achieve and exceed branch sales targets.

- Developed and executed sales strategies, driving revenue growth.

- Conducted training sessions to enhance team performance and product knowledge.

TimesPro (Times of India Group)  

Telemarketing Executive 

May 2016 - January 2018 

- Promoted specialized banking courses, driving a significant increase in student enrollments.

- Utilized advanced marketing techniques to effectively reach and engage potential students.

- Maintained a high conversion rate through persuasive communication.

Monarch Call Centre, Rajkot  

Telesales Executive 

May 2015 - January 2016 

- Executed outbound sales campaigns, consistently meeting and exceeding sales targets.

- Enhanced customer engagement by building strong relationships and understanding customer needs.

- Collaborated with team members to refine sales scripts and strategies.

Qatar Airways, Ahmedabad International Airport  

Assistant Supervisor 

June 2013 - February 2015 

- Supervised ground operations, ensuring compliance with airline standards and regulations.

- Managed passenger services to ensure smooth and efficient operations.

- Trained and mentored junior staff, improving overall service quality.

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• Education

Bachelor of Commerce (B.Com)  

Harivandana College, Rajkot

Diploma in Aviation, Hospitality, and Travel Management  

Jet Air Academy, Rajkot

Higher Secondary  

Mews High School, Bhuj-Kutch

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• Skills

- Social Media Marketing

- Digital Marketing

- Website Designing

- Team Management

- Customer Service

- Strategic Sales Planning

- Client Relationship Management

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• Languages

- English: Fluent

- Hindi: Fluent

- Gujarati: Fluent

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• Certifications & Achievements

- N.C.C (National Cadet Corps): 3 Certificates

- Painting: Multiple Certificates

- Athletics: Certificate in a race organized by DivyaBhaskar, Bhuj

- Kotak Mahindra Bank: 4 Achievement Certificates

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• Hobbies

- Traveling

- Painting

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• Strengths

- Smart Working

- Excellent Communication Skills

- Positive Attitude

- Team Player

- Leadership & Mentorship

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• Personal Details

Date of Birth: 10/11/1994 

Nationality: Indian 

Gender: Male 

Weight: 71 kg 

Height: 5'8" 

Eye Color: Black 

Relocation: Open to relocation