Customer Support (CRM & Client Communication)
SCOPE OF WORK
Answer incoming customer calls.
Respond to customer emails and text messages quickly, with direct, personalized replies and minimal use of templates.
Maintain CRM records: log every contact, create a lead for each new contact, and add updates for every interaction.
Communicate with our specialists and coordinate internal handoffs.
Pass orders to the team and ensure all required details are captured.
Schedule appointments and confirm timing with customers.
Requirements:
- Confident, fluent English communication (spoken and written)
- Punctual, polite, and reliable
- Strong ability to read a customer’s mood and adjust tone accordingly
- Helpful, friendly, and customer-focused
Project schedule and compensation:
- Timing: 9:00 AM to 5:00 PM (GMT-6)
- Compensation: $200
- 1-week project engagement
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7 days300 USD
3237 23 1 2 7 days300 USDHello. From the description, I see not a "one-time edit," but a task where normal logic is important and the solution should not fall apart in operation later.
I would start with the main point: Keeping records in the CRM: documenting each contact, creating a lead for each new contact, and adding updates for each interaction.
Regarding implementation: I would first formalize the requirements and decompose the task into clear implementation blocks to eliminate ambiguities regarding the scope in advance.
As for deadlines: the target is 7 days. Regarding the budget: 300 — after a brief clarification of the technical specifications, I will provide an exact figure, but this is the general range.
If you want — I can provide a short implementation plan in the first message and immediately show where time/money can be saved without compromising quality.
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30 days350 USD
2259 5 1 30 days350 USDHello! I have reviewed your task and believe that I can successfully complete it. I would be happy to collaborate, please write to me personally for further details.
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California