Customer Support
🚀 Support Specialist (Remote | FinTech Startup)
Ready to grow with a fast-moving, global team in the FinTech world? We’re hiring!
We’re Cronika, a fast-growing FinTech startup, and we’re looking for a Support Specialist to join our remote-first team! If you're passionate about helping people, have experience in finance or crypto, and love tech tools — this could be your next move.
🌍What you'll do:
Handle customer queries with care and clarity across live chat and email
Work with CRM and ticketing systems to manage and resolve cases efficiently
Collaborate with our product and operations teams to improve the user experience
Adjust and work with chatbots (we’d love to hear what platforms you’ve worked with!)
What we’re looking for:
✅ At least 1 year of experience in a support role, ideally in finance or crypto
✅ Solid understanding of CRM systems and ticketing platforms
✅ Comfortable working with chatbot tools (please list the ones you know!)
✅ Excellent written and spoken English (B2 or higher)
✅ You’re proactive, detail-oriented, and love solving problems for others
What we offer:
🌱 Career growth — we’re scaling fast, and you can grow with us
🧘 Healthy work-life balance — 2/2 schedule, 8–9 hours a day, no night shifts
🏡 100% remote — work from wherever you thrive
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3 days21 USD
429 3 days21 USDDear Cronika Team,
Greetings,
I am very excited and eager to apply for your support specialist role. I am confident that my experience in the financial and crypto sectors, along with my proficiency in customer relationship management systems, ticketing tools, and chatbots, make me the ideal candidate for this position.
I enjoy providing accurate and friendly responses to customers via live chat and email. During this time, I have also enjoyed using tools like Zendesk Chat and Intercom, which have given me the ability to continuously fine-tune and improve the user experience. I also have an eye for detail and excellent communication skills in English (at level B2 or higher), which are essential for professional interaction with customers from all over the world.
I am a proactive person and a problem solver; I carefully analyze each inquiry and provide immediate solutions that help improve customer satisfaction and foster loyalty. Furthermore, I am extremely committed to meeting deadlines and delivering consistent team goals, and I fully understand the importance of moving quickly and continuously growing in the emerging FinTech environment.
… I look forward to applying my experience and creativity to support the delivery of innovative solutions that contribute to Cronika's growth and enhance your digital experience. Thank you for the opportunity to consider my application and I hope to be part of your global team, which is constantly striving to develop and improve.
With great respect and appreciation,
Hassan Sayed
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1 day21 USD
2958 43 0 1 day21 USDHello! Please send me the salary rating for 1 hour. Thank you!
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30 days21 USD
2578 57 1 1 30 days21 USDDear Kalina! I am working with a large FMCG company and have experience with working on SNOW ticketing portal. Can help you but not full time. I can offer 3-4 hrs per day.
Price is dummy, just fyi.
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Can you please post this in the Vacancies section?
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