Improvement of the integration between CRM OneBox and 1C
Input data.
On the website of the company polax.ua, on platforms (Rozetka, Prom, Hubber, Lmir, except Epicenter) the client places an order. Then this order is integrated into the CRM OneBox OS for subsequent processing by the department manager, namely: calling the buyer, clarifying product details, clarifying client/payment/delivery details, upselling. After the order is processed by the department manager, the order is conducted in 1C with the note «to be fulfilled» and reflected in the corresponding fields in 1C.
The warehouse manager collects the order, arranges the corresponding delivery, and enters the №TTN in the field in 1C.
Task.
1. To make the integration of TTN from 1C into the field in CRM OneBox OS.
2. To set the integration of TTN from CRM into the corresponding field of marketplaces.
3. Automatic updating of the TTN status is required in all fields where the № TTN is indicated.
Goal.
1. Automation of the process of displaying TTN in the corresponding fields in CRM, 1C
2. Updating the TTN status in programs and on marketplaces.
3. Simplifying the manager's work, eliminating errors.
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Вітаю,
я правильно розумію що 1С і OneBox у вас вже інтегровано між собою і питання тільки в ТТН?
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Polax Ukraine Polax
Саме так. Просто одна доробка
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Kharkiv