Corporate Viber
335 USD First part of the task: Viber with a single number or link, so that when entering the chat, an old client immediately writes to their manager, a new client would have the choice: to place an order or to get a consultation, they make a choice and enter the selected chat.
Second part of the task: all correspondence is stored in the CRM (Odoo) in the cards of the respective clients.
The Viber bot receives messages from the user and immediately directs them according to the scenario to the respective manager.
Conversely, it is simpler, the manager writes to the client.
1) The Viber bot is public, with a link on the website and any other place
2) When transitioning, the user must be divided into new or known, the new user receives two buttons: Get a consultation, Get an invoice
3) When transitioning, they reach the manager of the respective scenario, which can be changed by the administrator
4) The known user enters the chat with the manager to whom they are assigned (info in CRM)
5) Correspondence is stored in the CRM in the user's card, the identifier is the user's phone number
6) The manager independently chooses the user to write to, having two groups of users - those assigned to them and all other users in the system
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14 days335 USD
3597 11 0 14 days335 USD
Hello, I can quickly and efficiently implement it, we can discuss all the details in personal messages.
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2 days335 USD
172 1 1 2 days335 USD
Good day. I am ready to complete this project as I have extensive experience in application development.
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7 days335 USD
890 1 0 7 days335 USD
Your problem with traffic differentiation is solved through the integration of the Viber API with Odoo using webhooks. The system will automatically check the incoming phone number in the CRM database: if the contact exists, the dialogue is instantly routed to the assigned responsible manager. For new leads, the bot generates an interactive menu with buttons "Consultation" and "Invoice," after pressing which the request is sent to the appropriate processing queue.
Technically, I will implement an intermediary service that connects the messenger API with the CRM Discuss module. This will allow managers to respond directly from the Odoo interface, and the entire message history will be automatically logged in the client card (chatter). The administrator will receive a flexible settings panel for reassigning scenarios and the logic of distributing new inquiries among departments.
Would you like to clarify how exactly the manager should be notified about a new message from "their" client?
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5 days335 USD
656 9 0 5 days335 USD
Good day, Olesia!
In general, the task is clear, but for an accurate response regarding the deadlines and price, I would like to clarify some questions that arose after analyzing your task.
Please write in private messages – we will discuss the details and your wishes.
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7 days335 USD
9972 117 0 7 days335 USD
Hello.
I can create a Viber bot for you. Write to me, we will discuss.
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3 days335 USD
417 2 0 3 days335 USD
We can implement it.
We have experience:
Telegram bots with routing (new/old user, different scenarios);
integration with CRM and 1C (webhooks, API);
saving conversations and identification by phone.
Viber Business API is different from Telegram, but the logic is the same. We need to:
register/setup a Viber Business Account;
integrate with Odoo API to save chats in customer cards.
What is needed for evaluation:
… Is there already a Viber Business Account?
What version of Odoo and is there access to the API?
How exactly does the manager respond to the client — through Viber or through Odoo?
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3 days335 USD
478 1 1 3 days335 USD
I have practical experience in developing Telegram and Viber bots in Python with integration of PostgreSQL and Odoo CRM. I can fully implement your project considering all technical and business requirements.
What will be implemented:
A public Viber bot with a link for the website and other channels.
User identification: new or known.
For new users - buttons "Get consultation" or "Get invoice," with routing to the appropriate manager.
For known users - automatic redirection to the manager assigned to the client (data from CRM).
All correspondence is stored in Odoo CRM in the user card by phone number.
Managers can independently select clients to contact, having two groups: assigned users and all other users of the system.
The administrator can change scenarios and assign managers without interfering with the code.
… I guarantee clean, scalable code, convenient integration, and stable operation of the bot for any business processes.
Rate: Hourly: $20–30/hour
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3 days335 USD
4975 41 4 1 3 days335 USD
Good day!
I have experience in developing Viber bots and integrating with CRM systems, particularly with Odoo API. I am ready to implement your corporate Viber project with customer routing and saving conversations in Odoo.
Message me privately, and we will clarify the details.
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5 days335 USD
2127 31 0 5 days335 USD
Good day, Olesya
I have made many similar bots. I will create the possibility of correspondence with the necessary managers and saving the history.
Write to me, I will be happy to collaborate. I am waiting for feedback.
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2 days335 USD
151 2 days335 USD
Good day. Our company is an official partner of Odoo in Ukraine and has over 20 years of experience in implementing ERP systems for manufacturing and trading companies. We have been working with the Odoo platform since 2022, implementing projects for the adaptation and development of the system according to clients' business processes. Our website: https://unitsoft.com.ua/
Considering your request, we propose to consider collaboration with our team. We already have integration with Viber (https://apps.odoo.com/apps/modules/19.0/us_viber), and we can adapt it for you.
We would be happy to agree on a convenient time for you to clarify details and provide an estimate. Please leave a request on our website or write to me, and we will definitely get in touch with you and arrange further steps.
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