Call center operator at the eye clinic and optics Royal Optix

Vacancy: Call center operator at the Royal Optix eye clinic and optics

Location: Remote
Employment type: Full-time
Work schedule: Shift schedule (day and night shifts)

Responsibilities:

• Scheduling patients for appointments and managing the clinic's schedule.

• Regularly calling patients to remind them of appointments, new promotions, offers, or the need to continue treatment.

• Processing cold contacts (working with databases, searching for new potential patients).

• Maintaining a database of patients indicating the history of inquiries and interactions.

• Entering data into the CRM system based on call outcomes.

• Weekly reports on the number of outgoing calls, successful engagements, and appointments.

• Maintaining a high level of customer service and resolving conflict situations.

• Working with patient objections, analyzing reasons for refusals.

• Interacting with other departments of the company to resolve complex requests.

Requirements:

• Fluent in Russian and English is mandatory, with proficient oral and written communication skills.

• Excellent communication and interpersonal skills.

• Proficient PC skills, ability to work in CRM systems.

• Experience in customer support or sales will be an advantage.

• Ability to work in a team, stress resistance, responsibility.

• Willingness to work on a shift schedule.

We offer:

• Competitive salary and bonuses based on performance.

• Opportunities for professional growth and development.

• A friendly team and comfortable working conditions.

We look forward to your response!