Call center operator at the eye clinic and optics Royal Optix
Required work experience: not required
Full-time employment, remote work
Part-time work possible: on weekends or in the evenings
Vacancy: Call center operator at the Royal Optix eye clinic and optics
Location: Remote
Employment type: Full-time
Work schedule: Shift schedule (day and night shifts)
Responsibilities:
Scheduling patients for appointments and managing the clinic's schedule.
Regularly calling patients to remind them of appointments, new promotions, offers, or the need to continue treatment.
Processing cold contacts (working with databases, searching for new potential patients).
Maintaining a database of patients indicating the history of inquiries and interactions.
Entering data into the CRM system based on call outcomes.
Weekly reports on the number of outgoing calls, successful engagements, and appointments.
Maintaining a high level of customer service and resolving conflict situations.
Working with patient objections, analyzing reasons for refusals.
Interacting with other departments of the company to resolve complex requests.
Requirements:
Fluent in Russian and English is mandatory, with proficient oral and written communication skills.
Excellent communication and interpersonal skills.
Proficient PC skills, ability to work in CRM systems.
Experience in customer support or sales will be an advantage.
Ability to work in a team, stress resistance, responsibility.
Willingness to work on a shift schedule.
We offer:
Competitive salary and bonuses based on performance.
Opportunities for professional growth and development.
A friendly team and comfortable working conditions.
We look forward to your response!
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21 days1100 USD
155 5 0 21 days1100 USDGood day! I am interested in the job, I have experience in performing similar work. I look forward to your feedback.
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30 days1000 USD
460 10 1 1 30 days1000 USDGood day!
I am interested in your vacancy. I have extensive experience in communication in several different positions.
Upon your request, I can send my CV for more detailed information.
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