Budget: 1000 USD Deadline: 14 days
Hello!
Thank you for the detailed project brief. The project is perfect for automating the "blind spots" of the reception (8:00 PM – 8:00 AM). Below are the answers to your questions and our assessment.
1. Technical Implementation (Architecture)
• WhatsApp Business API: Yes, we will transfer your current number without any issues.
• SMS via API: Technically, porting the current number is possible, but in Italy, it involves lengthy bureaucracy. It is faster and more reliable to rent a virtual number (+39) from Twilio for messaging, setting up call forwarding to your main number.
• Architecture: Hybrid. We will build the AI core on n8n. For the reception, we will connect an Omnichannel Inbox (e.g., Chatwoot) to combine all channels in one window and allow the administrator to easily intercept dialogues (Human Handoff).
• Booking / Expedia: They do not provide a direct API. We will set up a connection through a third-party aggregator (e.g., Channex) or by parsing email addresses from the platforms so that the AI can respond directly in their chats.
2. Options, Timelines, and Costs
We offer two implementation formats (Stages: audit, AI and knowledge base setup, n8n + Inbox integration, testing):
• Option 1: Full Omnichannel ($2000 | 4-5 weeks)
Connecting all channels (WA, SMS, Email, OTA). Deep integration with PMS 5 Stelle (booking checks, Pre/Post-stay triggers). Smart AI with context memory + Unified Inbox for staff.
• Option 2: MVP / Quick Start ($1000 | 10-14 days)
Focus on WhatsApp and Email. The AI assistant works based on a knowledge base (FAQ, self check-in instructions), without deep two-way synchronization with PMS. Basic Inbox.
3. Monthly Expenses (Infrastructure)
Approximately $80–$150 per month. This includes payment for Meta dialogues (WhatsApp), SMS provider rates, OpenAI tokens, and subscriptions to linking services. Payments are made directly to the platforms.
Ready to start working right now!