Freelance projects

Freelance projects

Customer service quality check

Customer Support, Information Gathering — incorrectly specified categories?

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You need to act as a regular candidate and check how our managers communicate with people.

👉 Right now we have 4 managers.
It is important to record who exactly reached out and how they work.

Who is suitable for us

The performer must be a woman.
Be able to communicate calmly and naturally over the phone and in messengers.
Be attentive to details.

Important right away

We will submit the application on the website ourselves.
We provide the candidate's legend.
You don’t need to invent anything — just behave like a real person looking for a job.

What needs to be done

Receive instructions and the legend from us.
Wait for contact from the manager (call or Viber).
Communicate with the manager as if you are really looking for a job.
Record all communication.
Prepare a short, clear report.

What exactly needs to be recorded

Calls

Record all phone conversations with the managers.
Record:
- the date and time of the call;
- how long after the application they reached out;
- which manager called (name or how they introduced themselves);
- the duration of the conversation;
- the tone of communication (polite, dry, interested, etc.);
- whether the manager knows the information and answers confidently.

After each call — briefly describe your impressions.

Viber / messengers

Save all correspondence completely:
- text messages;
- voice messages;
- files, if sent.
Take screenshot of the correspondence with dates and times.
Record:
- the speed of responses;
- the style of communication;
- whether everything was explained clearly.

What to pay attention to during communication

Whether the manager introduced themselves and said which company they are from.
Whether they explained the working conditions clearly.
Whether they got confused in their answers.
Whether it was comfortable to communicate.
Overall — would you like to work after this conversation or not, and why.

What needs to be submitted as a result

Audio of all calls.
Screenshots or a file with all correspondence in Viber.
A short report in free form, indicating:
- which manager you communicated with;
- how quickly they reached out;
- what you liked;
- what you didn’t like;
- overall assessment of the communication.

Important

Behave like a regular candidate.
Managers must not know that this is a check.
All information is used only for internal analysis.

Proposals 12 Rejected 3

Nataliia Chernetska

0 0

Projects -
Rating -
Rating 122

Budget: 700 UAH Deadline: 1 day

Good day!

I am ready to complete the task while adhering to all requirements.

As a result, I will provide:

audio recordings of all calls made;

screenshots or a separate file with the complete correspondence in Viber;

a brief report in free form for each company indicating:

the name of the manager;

the speed of response;

what was liked in the communication;

what was not liked;

overall assessment of the communication.

During the communication, I will behave like an ordinary candidate, without revealing the fact of the check.

I guarantee confidentiality and careful preparation of all materials for internal analysis. I am ready to start after receiving the details.

Miroslava Murha

7 0

Budget: 700 UAH Deadline: 1 day

Good day!

I am interested in your vacancy. I have experience in conducting checks and evaluations of managers' work: I have previously performed similar tasks for selecting and assessing new and experienced employees, recorded calls, correspondence, and prepared structured reports. I am ready to communicate calmly and naturally over the phone and in messengers, carefully noting all details and preparing a clear report. I work responsibly and meticulously.

I am willing to complete the task for a lower amount to receive more feedback on the site.

Daryna Kukharets

0 0

Projects -
Rating -
Rating 642

Budget: 1500 UAH Deadline: 1 day

Hello! My name is Dasha and I would like to help you, I am looking forward to our collaboration 🤞🏻

Katya K.

4 1

Projects 4
Rating -
Rating 421

Budget: 800 UAH Deadline: 1 day

Good day, I have experience as a manager. I will do everything very well. Please write to me in private messages to discuss the details.

Anna Bezruchko

1 0

Projects -
Rating -
Rating 198

Budget: 1100 UAH Deadline: 1 day

Good day!
I am ready to record calls, save all correspondence, and prepare a clear report with conclusions for each manager.
I can start immediately.

Yevgeniya Bondarenko

0 0

Projects -
Rating -
Rating 6

Budget: 700 UAH Deadline: 1 day

Good day)

I have experience as a sales manager.
I have completed test tasks in this format.

I can complete everything in the near future.

Marina Slyusarenko

0 0

Projects -
Rating -
Rating 327

Budget: 700 UAH Deadline: 1 day

Hello.
I have similar experience.
I was a secret client for a dental clinic, an online school, and a non-governmental organization.

Anna V.

9 0

Budget: 700 UAH Deadline: 1 day

Hello!
I will be happy to help. I have experience as a secret shopper. I have already done similar reports.
Feel free to contact me!

Anzhelika Pazinyuk

0 0

Projects -
Rating -
Rating 236

Budget: 700 UAH Deadline: 1 day

Hello, I will complete your task with quality, and I will document everything, please write in the message!

Anastasiia Dotsenko

16 0

Budget: 700 UAH Deadline: 1 day

Good day, I am ready to complete your task. Please contact me privately to discuss the details.

Daniil K.

35 1

Budget: 1111 UAH Deadline: 1 day

Good day!
I am ready to start collaborating!
I have experience in similar projects.
*details in private*

Attention!
If I indicated in the total bid "1111" or "777", it means that I need more information to assess the project (also, deadlines may vary depending on the scope).

Alex Veprytskiy
Kharkiv, Ukraine
Medius Work & Consulting Sp. z o.o.

Projects 113
Rating 5.0
Rating 2 447

Customer service quality check

Who is suitable for us

Important right away

What needs to be done

What exactly needs to be recorded

Calls

Viber / messengers

What to pay attention to during communication

What needs to be submitted as a result

Important

Nataliia Chernetska

Miroslava Murha

Daryna Kukharets

Katya K.

Anna Bezruchko

Yevgeniya Bondarenko

Marina Slyusarenko

Anna V.

Anzhelika Pazinyuk

Anastasiia Dotsenko

Proposals concealed

Proposals are currently absent

Daniil K.

Proposals concealed

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