A simple, modern, and affordable website needs to be developed for a cleaning company, as well as a simple chatbot for quick order placement.
The main goal of the project:
— to give the client the opportunity to quickly leave a request
— to collect all requests in one place
— to promptly receive notifications about new orders
— to create a simple system that can be expanded in the future
The website should be light, understandable, mobile-friendly, and user-friendly.
What needs to be implemented:
A simple website for the cleaning company
The website should have a main page with the following sections:
— company name
— brief description of services
— Book now button
— main services
— Why choose us section
— information about F-skatt / RUT 50%
— quick order form
— contact information
Main services to display on the website:
— Hemstädning
— Flyttstädning
— Fönsterputs
— Furniture dry cleaning
— Car interior dry cleaning
Additional services can be shown in a separate simple block without a complex structure:
— Oven cleaning
— Fridge cleaning
— Cleaning after pets
— Tile / grout cleaning
— Steam cleaning
A simple block of service packages is also needed:
— Basic cleaning
— Standard cleaning
— Deep cleaning
There should be a separate block or page for Gift card:
— 500 SEK
— 1000 SEK
— 1500 SEK
Initially, it is sufficient for the client to leave a request, and the certificate will be sent manually.
Order form on the website
The form should be short and simple:
— name
— phone
— service
— address
— preferred date
— comment / additional wishes
Simple chatbot
A chatbot is needed for quick order placement.
The bot should open via a QR code.
Chatbot logic:
— greeting + Start button
— service selection
— if car interior dry cleaning is selected, then additionally select the type of car:
• Small car
• Sedan
• Kombi
• SUV / large car
— for room cleaning, select the area:
• up to 50 m²
• 50–100 m²
• 100–150 m²
• 150+ m²
— location selection:
• Skellefteå
• outside city
— selection of additional options:
• Window cleaning
• Oven cleaning
• Fridge cleaning
• Cleaning after pets
• Tile / grout cleaning
• No extra services
— contact details:
• name
• phone
— address
— preferred date
— order confirmation
Unified request collection system
All requests from the website, chatbot, and manually added should go into one system.
To start, you can use:
— Google Sheets
or
— Excel Online
Notifications about new orders
When a new request comes in, I should immediately receive a quick notification:
— SMS
or another convenient option for prompt notification
Reminder to the client
One automatic reminder to the client before cleaning needs to be implemented.
Feedback after service completion
After the order is completed, the client should receive a message asking to rate the service.
Simple logic:
— if the rating is good, suggest leaving a Google review
— if the rating is poor, leave an internal review
Target audience of the product:
— clients of the cleaning company in Sweden
— people who need to quickly order a service from their phone
— users who expect a simple, understandable, and fast service
How successful results will be evaluated:
— the website works correctly on phones and computers
— the client can easily leave a request
— requests from the website and chatbot go into one system
— I receive notifications about new orders
— the client automatically receives a reminder
— the system is easy to use and ready for further expansion
What is important:
For the first stage, a simple, inexpensive, and practical solution is needed without unnecessary complex features. It is important that the system can later be supplemented with new capabilities.
