In smart sender, provide for the disabling of Openai (automatically, there are a number of triggers) and connect the operator.
11 USD In Smart Sender, AI (OpenAI) is connected. All clients are connected from the start to the funnel where AI communicates with them.
At certain moments, it is necessary for the Artificial Intelligence to automatically turn off and connect a "live" operator (push it, etc.).
The main task is to implement a "seamless" mechanism for the AI to exit the dialogue and connect the operator. The client should not suspect that they are communicating with AI, and therefore should not have to press additional buttons in the dialogue for the AI to turn off.
This task is partially solved by the capabilities of Smart Sender. In the Auto-Response, we add options for phrases from the Client - these will be the triggers: unsubscribing from the funnel and push notifications to the operator. This part is clear, there are no questions.
We can solve the other part by writing logic in the prompt (where we will specify under what conditions the mechanism for connecting the operator should be activated). But here lies the main problem - how to connect the operator/signal them about the presence of a dialogue?
I thought the issue would be resolved when the AI (according to a certain logic of the prompt) sends a command message to the client (like /ok). However, Smart Sender does not support commands generated not by the user, but by an external service. Smart Sender interprets it not as a command message, but as a regular one.
It may be possible to use a middleware like Zapier, etc.
CONSULT on the implementation mechanism
ПРОКОНСУЛЬТУВАТИ по механізму реалізації
Work results
Client's review of cooperation with Yaroslav Stopin
In smart sender, provide for the disabling of Openai (automatically, there are a number of triggers) and connect the operator.The performer consulted, proposed the optimal mechanism for implementing the task (I note that the task, in my opinion, is quite atypical - and already three other performers "broke their spears" and could not bring what was started to completion).
I am 100% satisfied and believe that we will finalize this project as soon as possible!
I recommend for collaboration!
Freelancer's review of cooperation with Tatyana Goguyenko
In smart sender, provide for the disabling of Openai (automatically, there are a number of triggers) and connect the operator.It was a pleasure to work with Tetiana! She explained the task thoroughly, provided all the necessary information for execution, and responded quickly to all messages, which only improved the workflow!
I recommend her for collaboration!
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4 days76 USD
449 3 1 1 4 days76 USD
Good day!
I propose a brief solution for a seamless transition from AI to a live operator in Smart Sender.
Main Steps:
Setting Up Triggers in Smart Sender:
Identify key phrases from clients that will signal the need to switch to an operator (for example, "need help", "talk to an operator").
Integration with Zapier or Make:
…
Webhook: Set up a Webhook in Smart Sender that will send events when triggers are activated.
Scenario: In Zapier/Make, create a scenario that receives these events and initiates the transfer of the dialogue to the operator.
Notification to the Operator:
Use Zapier/Make to send notifications to the operator via Email, Slack, or another convenient channel.
Alternative: Create a separate WhatsApp number for operators to automatically redirect dialogues.
Seamless Transition:
In AI, program the sending of a message to the client about connecting the operator without using commands (for example, "Our operator is now communicating with you").
Middleware: Develop a small server script that will monitor such messages and perform the necessary actions.
Recommendations:
Use Middleware: Create a server service (in Python or Node.js) that will handle Webhook events and manage the switching logic.
Bot Distribution: If Smart Sender limits the number of menu items, consider using multiple bots or dynamic submenus to manage more than 3 courses.
Testing: Conduct thorough testing of the switching process to ensure a seamless experience for clients.
Example Architecture:
Client → Smart Sender (with trigger phrases) → Zapier/Make Webhook → Middleware → Operator
Middleware sends a message to the operator and informs Smart Sender about the completion of the session with AI.
Conclusion:
The combination of triggers in Smart Sender with integration through Zapier or Make allows for the automation of the switching process to an operator. Using middleware will provide additional control and flexibility, ensuring a seamless experience for clients.
If you need further assistance with setup or development, I am ready to provide support!
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Winning proposal1 day11 USD
1315 7 0 Winning proposal1 day11 USD
Good day.
I am ready to take on your task.
I can create an automated script that will promptly notify operators about the presence of a dialogue, for example, via Telegram.
Message me privately, and we will discuss the details and conditions.
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3 days45 USD
726 9 1 3 days45 USD
Good afternoon! I have carefully studied your project and am ready to start its implementation. Let's discuss the details for the best execution.
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