Legal consultation
16 USD The client was sold a sofa.
After a month of use, a defect was found on the sofa.
We informed that we do not deny the existence of the defect and will send the sofa to another city for repair.
To which the client wrote a complaint.
In the complaint, he stated that according to consumer rights law, we are obliged to eliminate the defect within 14 days.
If not, we must pay him compensation of 1% per day.
Also, that all transportation costs to the factory in another city and back are at our expense.
We did not refuse this, but we are still curious if we are obliged to carry and transport the sofa to another city and back ourselves.
Client's review of cooperation with Ludwig Nagalka
Legal consultationEverything is clearly laid out on the shelves. I recommend reaching out!
Freelancer's review of cooperation with Yury Yury
Legal consultationWonderful client. The task was clearly formulated, Yuriy quickly provided all the necessary initial data and documents for analyzing the situation. Constructive dialogue and quick payment through the Safe. I recommend collaborating and would be happy to help in the future!
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Winning proposal1 day16 USD
835 4 0 Winning proposal1 day16 USD
Hello! The problem is typical, but the client is manipulating the norms of the law. To briefly address your question: > You are indeed obligated to pay for logistics both ways (this is part 5 of article 8 of the Law "On Consumer Rights Protection" for goods over 5 kg). However, regarding the 14 days and 1% penalty, the client is wrong. I am ready to close your task today within an hour.
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1 day18 USD
326 1 day18 USD
Detailed consultation. Within one day, familiarization with the claim.
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