Developed a Telegram bot for automating customer support.
The bot processes user requests, determines the type of inquiry (question, order, status), and provides a response. If necessary, it forwards the request to a manager.
All inquiries are stored in Google Sheets for further analysis and control.
Used:
— Telegram Bot
— OpenAI (message processing)
— Make (automation)
— Google Sheets (request storage)
Result: faster processing of requests and reduced manual work.
The bot processes user requests, determines the type of inquiry (question, order, status), and provides a response. If necessary, it forwards the request to a manager.
All inquiries are stored in Google Sheets for further analysis and control.
Used:
— Telegram Bot
— OpenAI (message processing)
— Make (automation)
— Google Sheets (request storage)
Result: faster processing of requests and reduced manual work.