I am an expert in CRM systems with over three years of experience in implementing and configuring CRM to improve business process efficiency. I have worked with SalesDrive, amoCRM, and KeyCRM. I have extensive experience integrating these systems with various business tools and platforms, including Business Automation Software (BAS), n8n, and Google Sheets.
I am currently actively supporting and developing several projects aimed at optimizing and automating work with KeyCRM.
Experience and skills:
Implementation and configuration of CRM systems (SalesDrive, amoCRM, KeyCRM).
Analysis of customer business processes and adaptation of CRM to the real needs of the company.
Configuring complex integrations between CRM and other corporate systems.
Process automation using n8n (API integrations, webhooks, data processing scripts, service synchronization).
Working with Google Sheets as a database and analytical tool (formulas, QUERY, automation, Apps Script).
Integrating CRM with Google Sheets for reporting, order control, finance, and operational analytics.
Conducting training and workshops for clients' employees on using CRM systems.
Independent implementation of CRM solutions for small and medium-sized businesses.
Supporting, updating, and optimizing CRM systems, ensuring their stable operation.
Development of individual solutions and custom automations for client business processes.
Deep knowledge of CRM system APIs and building integrations between different services.
Excellent communication skills and practical experience in training users.
