Online shop, call center.

Online Stores & E-commerce, Client Management & CRM — incorrectly specified categories?

Project translated automatically. Log in or register, to view the original We are engaged in calling orders that came from the online store.I want to automatize the order process so that the manager does not choose the order to which he wants or does not want to call, and does not spend time collecting the phone number.The manager simply sits in the headphones and accepts the order.I'm using a similar service now, but it's partly used for my work and it takes a lot to pay for it, so I want to do something similar to myself. Description of how it works now:I work with saleswave.salesdrive.me 1) The order falls in the SRM, and is recorded in the dealer (a list of telephone numbers you need to call).Link to the order is recorded.As soon as there is a free operator, the operator immediately reserves the order, the customer calls and the operator opens the order link in the browser.If the customer has not taken the hearing, the task is transferred to the time indicated in the settings, depending on the reason why they have not been allowed (not answered, beat, in the conversation, etc.All tasks management between the dealer and SRM goes through the webhuk, i.e. the hubhuk and adds the task and deletes it.2) the calls go through the browser itself, for this in the settings the gates from the binotel were written.If this is not possible, the calls can be launched via a zip phone, such as a zyper or a microship. 3) Each manager creates a separate account record.4) there is statistics for all managers per day, and you can choose which day or for a certain number of days, etc.In two words, this is all, I want to hear the options of implementation, deadlines and +- price.If everything goes, I will describe everything in detail, that there should be different details.You want some such manager to do for the call center where it will be convenient to charge by calls)In the ideal way this service can be further used not only for yourself, but to give access to other customers to use.I look forward to your proposals.

Proposals 1

Aleksey Prisyazhnoy

0 0

Projects -
Rating -
Rating 345

Budget: 40000 UAH Deadline: 30 days

Good afternoon. First you need to conduct an analysis in which language this interface should write a step it was fast and then choose a virtual dedicated server or a physical server you have ? The creation of a new bicycle will be unmistakable. See the page https://ualinux.com/uk/zimbra

Vadim Mayboroda
Ukraine

Projects 25
Rating 5.0
Rating 692

Online shop, call center.

Aleksey Prisyazhnoy

Proposals are currently absent

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