Fixation of statistics
Interesting is the possibility of realizing a new software, attaching some existing software, which will collect statistics on the calls (possibly both the offline version and the web. for the browser), or to realize on the basis of Asterisk :
1 . Date and time of the call
The 2nd Pipe Manager
3 . Number of Customer
and 4. The time will receive the call from the moment it arrived.
and 5. Duration of conversation
6 . The duration of the Customer’s setting on the hold, provided that it may be not one time per conversation.
7 . The number from which the phone came, if possible.
8th The status of the call, accepted or not.
The 9. Who ended the call if possible
Registration by SIP, to the existing ATS through login, password, server.
The possibility of translation of the call according to the logic that is written on the ATS.
Loading statistics for each user and in general, from a server to Excel or csv.
*The problem is that the existing ATS cannot fix the hold, and it is necessary. And I am going to change the ATS now painful 😔
*We can consider your option, how you can fix the required statistics
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14 days558 USD
3555 39 0 1 14 days558 USD
Hello I recently implemented a big project - a web system of automatic calling. Calls directly through the browser, without a third-party software. Tested at Binotel.
A lot is done, including part of the collection of statistics, listing long, in general - from the webhucks stores in the system tasks are created, every 10 seconds they are automatically distributed by free operators, they start the call (there is nothing to press), ends and then a new. Maximum of automation.
The system itself I will not provide, but the subject of our cooperation may be a new solution, based on the existing practice.
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