1. Main Task
A system needs to be implemented that:
combines messages from:
Telegram
Viber
WhatsApp
allows managers to respond to clients from a single interface
integrates with CRM RemOnline if possible
ensures transparency of communications for the manager
2. Functional Requirements
2.1 Integration of Messengers
The system must:
connect personal accounts of Telegram, Viber, WhatsApp
automatically pull incoming messages
support:
text messages
voice messages
photos / videos / documents
save the history of correspondence
2.2 Work of Managers
It is necessary to implement:
a unified messaging interface
the ability for internal comments (without the client)
quick response templates
2.3 Integration with CRM RemOnline
If possible, implement:
creating a client from correspondence
creating a request/order from the dialogue
linking correspondence to the client card
transmitting contact details to CRM
(If full integration is not possible — suggest an alternative option.)
2.4 Control of Correspondence (Key Point)
The manager must have the ability to:
see all correspondence of managers