Technical Specification
Project: Tourism website eastroute.com
Goal: Configure the correct operation of the tour booking form on the website.
Important: The WP Booking plugin must be kept, it cannot be replaced or deleted.
Problem Description
The site has the WP Booking plugin installed for booking tours. It uses an embedded form available at: 👉 https://eastroute.com/wpbooking-checkout, which opens after clicking the "Book Tour" button on the tour page, for example https://eastroute.com/ru/service/russkij-okunis-v-zhizn-srednej-azii/
After filling out the form and clicking the CHECKOUT button, the following issues are observed:
1. Emails are not received at info elitetours.uz. Test emails sent via the WP SMTP plugin are received, so the mail service is working.
2. Applications are not saved in the WP Booking plugin database and are not displayed in the admin panel.
3. Notifications are not received in the Telegram group via the EastRouteBot.
Additionally: When manually resending old applications, emails are received but go to Spam.
What needs to be done
1. Configure the correct operation of the WP Booking reservation form:
- Application is saved in the admin panel.
- Email is sent to info elitetours.uz.
- Notification is received in the Telegram group via
2. Check WP Booking for failures or conflicts with other plugins/themes.
3. Check the integration of WP Booking with WP SMTP.
4. Check and, if necessary, configure the Telegram bot.
5. Check anti-spam settings (SPF, DKIM, DMARC) and email structure.
What we will provide
Upon request, we will provide:
- Access to the WordPress admin panel.
- Access to hosting or database.
- Telegram bot data (token and group ID).
- Examples of old emails and applications.
Expected result
- Applications from the WP Booking form are correctly sent, saved, and received.
- Managers receive notifications via email and Telegram.
- The WP Booking plugin remains active and functional.
We expect simple and clear feedback: what has been done, what caused the issues, and what is recommended for stable operation in the future.