Hello,
We reviewed the documents that you provided but were unable to complete your identity verification.
Why is this happening?
We were unable to verify the identity document that you provided. To learn more about our requirements, go to "Seller Identity Verification":
How do I resolve this situation?
Within the next 30 days, please upload a different government-issued photo identity document to the "Identity Verification" page on Seller Central:
Before you upload the identity document, make sure that it meets the following conditions:
-- It must contain the following information: full name, date of birth, unique ID number or document number, expiration date if applicable, signature of the bearer if applicable, and country of issuance or country of citizenship if applicable.
-- It must be authentic and unaltered.
-- It must contain both the front and the back sides and be complete and not cut off on any sides.
-- It must be high quality, clear, and readable. The required information, photo, holograms, watermarks, and background colored patterns must be visible and in focus.
-- It must be valid. We do not accept expired or revoked identity documents.
-- It must be a scanned copy or photo of the original document in color. We do not accept images in black and white or screenshots.
-- It must not be protected with a password.
-- The information in the identity document must match the information that you entered in Seller Central when you registered your account.
How do I submit the required documents?
To submit the required documents, follow these steps:
1. Sign in to Seller Central.
2. Go to the "Identity Verification" page.
3. Review your information and ensure that it is accurate and matches the information in the documents.
4. Upload all the documents listed on the page, including the documents that we were able to verify.
5. Click "Submit."
Do not attach documents to this email. For security reasons, we accept only documents uploaded to the "Identity Verification" page on Seller Central.
What happens if I do not send the required documents?
If we do not receive the required documents within the next 30 days, your account may be deactivated.
We're here to help
If you have any questions about our requirements, you can contact Selling Partner Support:
