The work was done well.
Professionalism at a low level:
Nathalie disclosed the scenes, but did not form them into the list of literature in accordance with the example.
Instead of proposing a list of literature for a supplement or a message about the impossibility of doing this work, Natalya said that this work should be done by someone else.
That is, when the customer had a problem, Natalia didn’t offer a solution to the problem, but simply refused to solve the problem – let someone else understand it.
This approach cannot be called professional.