In our company, sales managers work through the CRM system kommo, through which communication with potential clients is conducted. The main channels for sending messages are Viber, Telegram, and WhatsApp. Through these channels, managers send messages to clients after calls or during further communication in the sales process.
Currently, a problem has arisen: the ability to send messages through the specified messengers is often blocked, causing managers to lose the ability to communicate promptly with clients. This significantly affects the efficiency of the sales department.
It is necessary to analyze the reasons for the blocking, propose a technical solution, and implement it to ensure stable operation of communication channels through the CRM system Koma. The solution must be implemented in the shortest possible time and not complicate the work of managers.
The product is designed for sales department managers who work daily with clients through CRM and messengers.
The success of the task implementation will be evaluated based on the following criteria: stable message sending through Viber, Telegram, and WhatsApp, minimization of account or number blocks, and the ability for managers to continuously communicate with clients through CRM.