Budget: 27000 UAH Deadline: 24 days
In terms of timeline - approximately 20-24 working days for full integration with testing in BAS. The budget of 10,000 UAH, I would say, is only suitable for a short technical audit or prototype, not for full implementation with webhook, history, statuses, and multi-user functionality.
I see here not just a button to Write in Viber, but a proper part of the internal CRM - sending from the subscriber card, receiving responses, linking by number, message log, templates, manager rights, and a technical layer for the API provider. In short - it can be done so that managers work in the familiar BAS, without unnecessary external systems =)
To start, we need access to a test or copy of the working BAS database, a description of your custom configuration, the chosen Viber Business provider or 2-3 options for approval, as well as an understanding of where the webhook will be hosted - on your server or a separate intermediary service.
I would like to clarify 2 points:
> Do you have regular forms or managed forms in BAS?
> Is there already a public server for receiving webhooks with HTTPS?
Relevant examples:
> https://business.ingello.com/forma-crm - CRM logic, roles, action history, and manager operations
> https://business.ingello.com/iks - corporate system with integrations and internal processes
> https://systems-fl.ingello.com/ua - briefly about our approach to system automation for Freelancehunt