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Budget: 27000 UAH Deadline: 32 days

We can take on the implementation of JSM and Assets within the described scope. Initially - 145,000 UAH and 32 working days, the final estimate will be confirmed after a brief clarification of HRIS, the number of users, and assets =)

Similar tasks for reference
> https://business.ingello.com/iks - corporate system with roles, processes, and access
> https://business.ingello.com/platforma - internal platform with business logic automation
> https://systems-fl.ingello.com/ua - our approach to system development and automation

I see the implementation as a proper ITSM model, not just a set of forms in Jira. First, we describe 6 types of requests, roles, routing, fields, and permissions. Then we configure the portal, workflows, Assets/CMDB, link assets to tickets, import employees from HRIS, basic dashboards, and acceptance testing scenarios. Note, there’s a nuance - if CMDB and HRIS are done hastily, then support starts to live in chaos, even if the portal looks nice.

To start, we need Atlassian Cloud administrator access, a description of current groups and roles, an example of HRIS structure, and 2-3 real scenarios of requests from your team. I also need to clarify

Mobile app with admin
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  • Rating 196

Budget: 27000 UAH Deadline: 30 days

We have a practically ready implementation scheme for ITSM based on JSM, CMDB, and synchronization with HRIS, which can be quickly adapted to your 6 types of requests and discussed here now, I am available ))
I initially see the implementation as a 30-day phase with a budget of 220,000 UAH, provided that the HRIS has a normal API and there is no hidden migration of old assets.
The work would start from the asset model: Hardware, Software, Corporate Systems, then JSM forms, permissions, routing, linking tickets to assets, importing employees, and analytics dashboards.
Separately, after the basic launch, we can add AI classification of requests and operator hints, but I would not mix this with the first scope.
!! It is important to first check permissions, statuses, and the asset model !! - that’s usually where half of the risks are hidden, a strange thing, but that’s how corporate automation works.
- What HRIS is being used and is there an API or at least a regular CSV export?
- Are approvals needed from the manager, department, or asset type for Access to System, Hardware Request, and Change Request?
Similar examples:
- https://business.ingello.com/platforma - corporate platform with roles, departments, and processes
- https://business.ingello.com/forma-bpm - processes, statuses, requests, and operations management

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