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  • Rating 330

Budget: 15000 UAH Deadline: 25 days

Good day. In this case, the first thing that caught my attention is the refusal of the bank employees to issue a duplicate of the payment receipt for services, and we need to "unravel" this situation. Termination of relations with the payer is not a valid reason for refusing to provide information or documents that were previously available. Also, in the Terms and Conditions of banking services, there is clause 2.6.2, which directly provides for the procedure for issuing such duplicates and storing information about such payments. Since the account is closed, access for employees working at the branch to such information is limited, and there is a slightly different procedure for obtaining a duplicate. There is also another option to convince the Ministry of Internal Affairs service of the reality of the transaction.

However, the situation requires, first of all, an examination of all the documents you have. Resolving the situation takes a considerable amount of time, so please keep this in mind.

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Budget: 15000 UAH Deadline: 30 days

Oleg, I greet you,
I have relevant experience in recovering funds from government institutions (from 5 thousand to several million). This process is rarely quick, often facing formal reasons for not doing/agreeing on something, but a result can still be achieved.
To fully understand the situation (and some questions also need to be clarified), it is necessary to familiarize myself with the documents you have (I can do this for free), after a legal analysis of the situation, I will be able to propose a solution algorithm.
I can also suggest breaking the task into sub-stages and working sequentially.
In any case, I will be happy to cooperate in a mutually beneficial way.

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