Budget: 15000 UAH Deadline: 25 days
Good day. In this case, the first thing that caught my attention is the refusal of the bank employees to issue a duplicate of the payment receipt for services, and we need to "unravel" this situation. Termination of relations with the payer is not a valid reason for refusing to provide information or documents that were previously available. Also, in the Terms and Conditions of banking services, there is clause 2.6.2, which directly provides for the procedure for issuing such duplicates and storing information about such payments. Since the account is closed, access for employees working at the branch to such information is limited, and there is a slightly different procedure for obtaining a duplicate. There is also another option to convince the Ministry of Internal Affairs service of the reality of the transaction.
However, the situation requires, first of all, an examination of all the documents you have. Resolving the situation takes a considerable amount of time, so please keep this in mind.