Integration of telephony with CRM via API

Hello! I have successful experience working with telephony and CRM system automation, so I am ready to quickly and efficiently implement your task.

Why I am confident in the result:

Experience with Retell AI: I have already worked with complex voice AI systems (Retell AI), where I configured webhook filtering by statuses and data transfer to external systems. I understand the logic of Kyivstar, and I know how to properly process data about the start and end of a call.

Working with Trello API: I will set up automatic card creation in the required column with the transfer of the phone number, contact name (if it is in the database), and automatic attachment of a link to the call recording after it is completed.

Processing recordings: I will build the scenario so that the call recording is pulled into the card that was created at the beginning of the call, avoiding duplicates.
…
Proposed stack: n8n or Make (via Webhooks). This will allow the system to work instantly and without failures.

I am ready to discuss the details: what specific data, besides the recording, needs to be recorded in the Trello card and whether you have access to the Kyivstar API panel.

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Hello!
Ready to integrate Kyivstar Virtual PBX with Trello

Technology stack used

Backend:

*Python 3.12
*FastAPI
… *PostgreSQL
*Redis + Celery

-Integrations:

*Kyivstar Virtual PBX API / call events (call start/end, call_id)
*Trello API (creating cards, updating, attachments, comments)
*Contacts mapping

-Infrastructure / DevOps:

*Docker + Docker Compose
*Nginx
*Logs + error monitoring (Sentry optionally)

I will wait for your message to discuss the development stages and approaches to work.
Best regards, Andriy!

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Good day!
Yes, such integration can be implemented.

How it will work:

• Upon an incoming call, the Virtual PBX automatically sends an event to the system
• A new card is immediately created in Trello
• After the conversation ends, the card is updated
• When the call recording becomes available, a link to the audio is automatically added to the card
…
I take into account the technical nuances of the PBX (multiple events for one call, delay in the appearance of the recording, protection against duplicates), so the system will operate stably and without duplicate cards.

Please let me know:
• the approximate number of calls per day
• where it is convenient to store recordings (Google Drive / Dropbox / server)

After this, I will be able to propose an optimal solution and implementation timeline.

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Good day. I am ready to complete this project as I have extensive experience in application development.

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Good day. I have experience in integrating similar functionality, I can implement it through call management via API, and their connection to the CRM Trello.

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Hello. I have experience working with the Trello API. I am ready to collaborate. Please contact me.

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Hello. I will provide a fast and reliable service in Golang. I will help with hosting and deployment.

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Hello! I will complete your task quickly and efficiently.

My portfolio: https://freelancehunt.com/ua/freelancer/romas6ka.html#portfolio
Write to me, I will start working today. I will be glad to collaborate with you!

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Hello!
I have a similar work case Telephony Google Sheets
In telephony, data is pulled from Google Sheets during a call, and a call log and a link to the recording are generated in Google Sheets.

I specify the deadlines taking into account testing.

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Hello.

I have experience with Trello. I am ready to take it on. Write to me, we will discuss.

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