A simple, modern, and affordable website needs to be developed for a cleaning company, as well as a simple chatbot for quick order placement.
The main goals of the project:
— to allow the client to quickly leave a request
— to collect all requests in one place
— to promptly receive notifications about new orders
— to create a simple system that can be expanded in the future
The website should be light, understandable, mobile-friendly, and user-friendly.
What needs to be implemented:
- A simple website for the cleaning company
The website should have a main page with the following sections:
— company name
— brief description of services
— Book now / Замовити button
— main services
— Why choose us section
— information about F-skatt / RUT 50%
— quick order form
— contact information
Main services to be displayed on the website:
— Hemstädning
— Flyttstädning
— Fönsterputs
— Хімчистка меблів
— Хімчистка салону автомобіля
Additional services can be shown in a separate simple block without a complex structure:
— Oven cleaning
— Fridge cleaning
— Cleaning after pets
— Tile / grout cleaning
— Steam cleaning
A simple block of service packages is also needed:
— Basic cleaning
— Standard cleaning
— Deep cleaning
There should be a separate block or page for Gift card / Presentkort:
— 500 SEK
— 1000 SEK
— 1500 SEK
Initially, it is sufficient for the client to leave a request, and the certificate will be sent manually.
- Order form on the website
The form should be short and simple:
— name
— phone
— service
— address
— preferred date
— comment / additional wishes
- Simple chatbot
A chatbot is needed for quick order placement.
The bot should open via a QR code.
Chatbot logic:
— greeting + Start button
— service selection
— if car interior cleaning is selected, then additionally select the type of car:
• Small car
• Sedan
• Kombi
• SUV / large car
— for room cleaning, select the area:
• up to 50 m²
• 50–100 m²
• 100–150 m²
• 150+ m²
— location selection:
• Skellefteå
• outside city
— selection of additional options:
• Window cleaning
• Oven cleaning
• Fridge cleaning
• Cleaning after pets
• Tile / grout cleaning
• No extra services
— contact details:
• name
• phone
— address
— preferred date
— request confirmation
- Unified request collection system
All requests from the website, chatbot, and manually added should go into one system.
To start, you can use:
— Google Sheets
or
— Excel Online
- Notifications about new orders
When a new request comes in, I should immediately receive a quick notification:
— SMS
or another convenient option for prompt notification
- Reminder to the client
One automatic reminder to the client before cleaning needs to be implemented.
- Feedback after service completion
After the order is completed, the client should receive a message asking to rate the service.
Simple logic:
— if the rating is good, offer to leave a Google review
— if the rating is poor, leave an internal review
Target audience of the product:
— clients of the cleaning company in Sweden
— people who find it important to quickly order a service from their phone
— users who expect a simple, understandable, and fast service
How successful results will be evaluated:
— the website works correctly on phones and computers
— the client can easily leave a request
— requests from the website and chatbot go into one system
— I receive notifications about new orders
— the client automatically receives a reminder
— the system is easy to use and ready for further expansion
What is important:
For the first stage, a simple, inexpensive, and practical solution is needed without unnecessary complex functions. It is important that the system can later be supplemented with new features.
