Custom Admin Panel API Integration with Viber and Telegram

I have a custom admin panel written in JS and PHP.  Orders come from one-page websites. Some clients say they will think about it, some say they have changed their minds, etc. I want to follow up with such clients. To write to them on Viber and Telegram. I need a service with API integration that automatically writes to clients using AI, possibly using pre-prepared responses and questions, and of course sometimes responds with the help of artificial intelligence. The API may also provide for having chat windows in my admin panel. That is, I log into a specific tab and there is a huge chat with clients from Viber and Telegram, all in one place. And I can even sometimes respond personally in these conversations.

  I have roughly described how everything can be applied. Or if you already have developments on such tasks, I will listen to you and we will discuss everything in detail:

       To implement such a system that would automatically send messages to clients via Viber and Telegram, use AI for responses, and integrate the chat into our admin panel, we will most likely need several key components and services. This is just an example. But  I am ready to consider all options for implementation. Below everything is written purely for understanding the task: 

1. Platform for communicating with clients via messengers

There are several services that provide APIs for integration with messengers such as Viber and Telegram:

• Twilio: provides an API for sending messages via WhatsApp, SMS, and other channels (Viber, although support may be limited).
• Viber API: provides an API for automating chats with clients.
• Telegram Bot API: allows you to create a chatbot for sending and receiving messages.
• ManyChat or Chatfuel: support integration with Telegram and can be used for chat automation and creating template responses.

We can set up these platforms to send automatic messages to messengers via API.

2. Using AI for responses

To use AI for responding to client questions, you can connect services that provide natural language processing (NLP) features. Here are a few options:

• Dialogflow (Google): allows you to create bots that can answer questions, offer template responses, and use AI for natural language processing.
• OpenAI GPT API: can be integrated to create flexible and more "intelligent" responses, mimicking human communication. It allows you to set up more complex logic for answering questions.
• Botpress: this is an open-source platform for creating intelligent chatbots that can be integrated with messengers.

3. Managing chats in the admin panel

We need the chats from Viber and Telegram to be displayed in your admin panel. For this:

• You can use Webhooks from Telegram and Viber to receive messages in real-time, which can then be saved to a database and displayed in the panel interface.
• Integration via API will help create a chat system. For creating the admin panel interface with common chats, standard technologies can be used: JavaScript (for example, React/Vue.js) + backend on Node.js/PHP/Python.

4. Workflow algorithm

1. Receiving an order: When a client places an order, the system automatically saves their data.
2. Sending notifications: Through the APIs of connected messengers (Viber and Telegram), the system sends a message to the client offering assistance or additional information.
3. Interactive responses: If the client responds, AI processes the message, offers template responses, or uses AI (for example, GPT) to reply.
4. Admin control: All chats with clients are displayed in the admin panel, where administrators can see the conversation and connect to the communication manually if necessary.

5. Services for automation and integration with the admin panel

• Pipedream or Zapier: can help with integration between different services and APIs.
• HubSpot and Zoho CRM: support integration with messengers and allow for automating communications.

Approximate list of services:

• Twilio: for sending messages.
• Dialogflow or OpenAI GPT API: for smart responses.
• Webhooks and Viber, Telegram APIs: for receiving messages.
• Integration in the admin panel through custom panels or platforms like Pipedream.

These components will allow us to automate work with clients and create an integrated interface for managing chats in your panel.