Tableau Visualization of Data
You're a data analyst in the Operational Large Online Marketplace.Within Marketplace 2 services:
Retail sales platform.A wholesale sale platform.After many complaints about the poor quality of the Support Unit, you are asked to examine how the level of client service can be improved.Induction data:
Each product has its own support team.Each assignment by a diligent support agent can be completed for up to five minutes from the time of commissioning.On the management side, there are expectations that the average time from the new user request to the response should be 15 minutes per day.It's also bad if users wait longer than 45 minutes.Review the performance of the support service and suggest ways to improve the quality of service.Indicative (but not exhaustive) example of questions for answers:
How does the support service meet management expectations?How does it work now?Which agents should be addressed to improve the quality of service?Should the support team be increased and to what extent?How do you change the support service schedule?Is there any benefit in bringing the teams together?Data description:
Events table - data on each request for upgrade.Contains information on the request itself and on its moderator.id_request is the unique request identifier;
Moderator is the unique identifier of the support agent;
team is the command parameter (retail/wholesale);
request_time = time of receipt of request;
start_time = time at which the case will start to be processed;
Finnish_time is the time at which the case is finished.
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