Ludwig N.

Ludwig N.

Winning proposal
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  • Rating 5.0
  • Rating 1 256

Budget: 1000 UAH Deadline: 1 day

Hello. The situation is clear and your position here is strong. The store missed a key point: the second seller confirmed that the product was not turned on and all the stickers are in place. This acknowledgment from the store itself works in your favor. Regarding the scratch, there is a clear legal position on when a defect is identified. The first step is a well-drafted written complaint to the store referencing specific legal norms. In most cases, this is sufficient and the store refunds the money without going to court. If the store refuses, then a lawsuit can be filed, and the costs for the lawyer are charged to the defendant.

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  • Rating 644

Budget: 1500 UAH Deadline: 1 day

Good day! I am a lawyer specializing in civil disputes, particularly in consumer rights protection.

I have reviewed your situation — it has good judicial prospects and possibilities for pre-trial settlement of the dispute, and in your circumstances, there is one detail that significantly strengthens the position against the store (you mentioned it in the announcement text, but it seems you did not appreciate its significance).
It is important to act quickly, as the return period is limited, and the seller's verbal refusal does not legally document anything.

To start, I am ready to offer a consultation and prepare a claim statement to the store (the cost of these services is indicated in the proposal).

I work remotely throughout Ukraine, and I prepare documents promptly. Write to me — I will provide guidance on the cost.

Sincerely, lawyer Andriy Shevchenko

  • Projects 19
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  • Rating 623

Budget: 700 UAH Deadline: 1 day

Good day. I am ready to help in resolving this situation, to describe the legal framework within which your legal relations exist and the specific articles of legislative acts. I will assist in registering an appeal to the relevant regulatory authority.

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  • Rating 360

Budget: 1000 UAH Deadline: 2 days

If you are in Ukraine, this situation may fall under Article 9 of the Law of Ukraine "On Consumer Rights Protection," which allows for the exchange or return of non-food goods of proper quality within 14 days, provided that the item has not been used, its commercial appearance, consumer properties, seals, labels, and receipt are preserved. If the store refers only to a barely noticeable scratch, it generally needs to justify that this scratch indicates a loss of commercial appearance or was caused by the buyer. The mere fact of discovering a barely noticeable scratch does not automatically mean that the refusal is lawful.

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